I can't see the images/photos on my playlists and the tracks I have downloaded. Please assist.
Best answer by Superschlumpf
View original
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
Page 1 / 2
Thank you for your feedback, I appreciate it. I hope this issue can sorted. I really want Deezer the way it was. Not cool paying for a app that doesn't work.
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
11 June 2022
I got the same issue too
Hi…
Have you tried the mentioned troubleshooting steps?
Deezer version 7.0.5.56
I have a Galaxy Note Edge version 6.0.1
This problem only started about over a week now. It was fine before that.
That's what my lists look like.
Me again, LOL. Also tried to listen to the radio station, says it cannot load.
Does yours also keep saying downloading?
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
12 June 2022
Thank you for your reply.
So we are in the same boat here. 😉
Let‘s wait for the devs to investigate the problem and hope the best.
Userlevel 7
+10
Hello everyone!
Thanks
It is indeed an issue that our teams are aware of and it’s under investigation.
Sorry about this, hopefully you will be able to see the beautiful artwork soon! 🤘🏽
Thank you. The APK file works.
Please will you let me know when the issue is resolved so I can download the latest version of Deezer.
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
19 June 2022
Latest update to 7.0.6.46 doesn‘t fix it. :-(
Nearly all PL and album cover are still missing. And also radio station playback still doesn‘t work.
May be android 6 is too old to be supported any longer.
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
8 June 2022
I can't see the images/photos on my playlists and the tracks I have downloaded. Please assist.
I suggest trying the steps for Android explained in the following article. Especially step 4 and 5 could help…
Thank you.
Hi.
I have, still the same issue
I have logged out. Cleared caches.. reinstalled the app...nothing
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
11 June 2022
What is the version of Deezer App you have installed?
And what OS version an device do you use?
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
11 June 2022
Ok, i can confirm and reproduce this problem.
It seems it has to do with the latest update 7.0.5.56 on Android 6 devices.
I tested with an Samsung Galaxy 5 Mini also on Android 6.0.1.
Looks exactly like your screenshot. Besides for me no radio stations can be started and a connection error message is shown.
Other music is playing but without any pictures.
I did everything possible including reinstalling deezer app and also completely factory resetting the phone.
After deleting app and installing previous app version by APK everything was fine again.
So imho the latest update has a bug and isn’t compatible with Android 6 at the moment.
Google Playstore informationen shows my phone and Android 6 as compatible.
Please can you ask the devs if they know about this problem? I also told
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
11 June 2022
Me again, LOL. Also tried to listen to the radio station, says it cannot load.
Does yours also keep saying downloading?
Haven’t tried downloads… but i‘m sure it’s identical behavior.
In the meantime i use the older version installed from APK file and wait for Deezer fixing it with the next update.
Thank you.
Thank you for your reply.
So we are in the same boat here. 😉
Let‘s wait for the devs to investigate the problem and hope the best.
Oh to add up,when sharing music to other apps like I.G stories and messenger stories it says "an error occurred"
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
18 June 2022
Are you sure, there is no other content you selected for downloading by mistake?
Closing the app completely (not just put to background), restarting the phone and starting Deezer App again doesn’t help?
May be you have to clear your cache, restart phone / app and start downloads again.
Last try would be reinstalling Deezer app.
I definitely didn't select anything else to download, just my 2 playlists. They both have green dots next to it.
It is just frustrating cos I have done what you suggested before.
After reinstalling the app you have to download your playlists again and that's when it starts again. Like the screenshot I sent. Downloading all the time. And when you click on the downloading on my home screen, it takes you to the playlists that have already been downloaded.
Just don't know.
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
18 June 2022
- Answer
I‘m sorry… answering many posts at the moment and didn‘t remember you already gave the informations. 🙈
Imho all this trouble has to do with the latest deezer update 7.0.5.56 that obviously is NOT compatible with Android 6.
So for the moment i suggest going back to an older version by APK download. For me it works fine this way.
Thank you. I appreciate your feedback.
Just nervous about downloading APK file.
Phone gives a warning message.
Is there a link you suggest or a safe site you can recommend?
Userlevel 7
+5
- deezer "Sonos/Master" Legend
- 391 replies
-
18 June 2022
Thank you. I appreciate your feedback.
Just nervous about downloading APK file.
Phone gives a warning message.
Is there a link you suggest or a safe site you can recommend?
No reason to get nervous… 😎
The warning message is standard of android system.
Please check your community PMs… 😉
Page 1 / 2
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.