Favourite playlist no longer playing in recently added order

Thanks for the feedback and support @R&GDeezer I'll be passing it on!

In any case, we're due some improvements for our Sonos integration for a while now.

Yes. I am having the same problem. I just uninstalled the deezer and sonos apps and had to turn my phone off for 2 minutes (go figure requested by sonos support) and still the deezer app will not add new songs via the heart tool to my sonos favourites track list.

Please rectify this glitch as soon as possible as without it, the ❤ is gone (for deezer)

Hey @Easyas 

I replied to you on another topic. How many favourite tracks do you have? It's likely you've reached the limit we have set for this integration - in order to ensure a stable performance.

Hi please help!!

I am now having the same issue with tracks not being in the right order from my liked songs and my downloads! Tried uninstalling and reinstalling but this did not work! Very frustrating, is this a bug??

I’m still having the problem - over a year now. Tried everything that Deezer or SONOS have said and nothing helps.

playing fine then I add a new song and I am getting this issue not the first time. 

Hello @Dale Jones 

We are sorry to hear that. Can you share with us some more information about this issue, please?

What device are you using for Deezer? Is it happening on the desktop app, the mobile app or the web browser?

Thanks :)

This is a android app

This is on a android app

Hello @Dale Jones ]

Thanks for letting us know.

Could you please perform these troubleshooting steps on your Deezer app and your Android:

If you are using the battery saving mode on your device, turn it off while you are carrying out this test.

• Go to your device settings ➡ Apps & Notifications ➡ Deezer ➡ Storage & Cache ➡ Clear Cache
• Open the Deezer app ➡ Gearwheel in the top right corner ➡ Log out at the bottom of the page
• Turn off then on your device
• Log in to Deezer
• Stream a few songs and navigate in the app

Let us know how it goes, please,

Thanks :)

Hi,

When I try to play s specific song in a playlist, deezer plays another song, not the one I click to (I am not using an app, I use the web site).

The second major problem is that I can no longer manually arrange the songs in some playlists.

These are really annonying and all the support staff could say was “sorry, we are bureaucratic”. Bravo!

Please help, thank you

Hello @ppinocchio 

We are sorry to hear that. Can you let us know what browser you are using to navigate on deezer.com, please?

Also, have you tried to use the desktop app and/or the mobile app to see if you have the same issue?

Thanks :)

thank you for your prompt reply.
this happens in all browsers and I don’t want to use the app. Could deezer not make sure its services function properly?

Hello @ppinocchio 

It looks like the problem it’s related to a cache issue as I’ve tried to play different random songs in different playlists using the Deezer web browser and everything was OK.

I use Google Chrome as my web browser, so please can you please do the following your Chrome browser:

- Copy/paste chrome://settings/
- Click on Advanced in the left column
- Click on Privacy & Security in the left column
- Click on Clear browsing data on the main page
- Select All time for the time range
- Click on Clear data at the bottom right of the box

If the problem isn’t solved, uninstall Google Chrome on your device. Then reinstall it: https://www.google.com/chrome/
If prompted, click Run or Save (if you chose “Save”, double-click the download to start installing).

Thanks ;)

Thank you, I will try that

and how about not to be able to rearrange my songs (especially for larger playlists)?

Hello @ppinocchio 

I’ve tried to rearrange the songs of some of my playlists on deezer.com using Google Chrome as my browser without any problem. You can drag the song and move it up or down, once you have opened the playlists on the web browser. I would suggest you to try it out, using Google Chrome and give it a chance.

If that does not work, swap to another browser and let me know how it goes. Also, if you can, send us some screenshots to review the situation, please,

Thanks,

I noticed the other day that my problem in playlist (all being mixed up) has now corrected itself and is back to the way it should be.

I know this maybe obvious (but it took me a little while to spot it...) If you have the latest app version there are two arrows ^ on the right under the pencil top line of the play list. This toggles the play order choices (A-Z, Date added, etc.) Choose default and it plays in the order you have sorted the tracks into.