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Rising Star
Jan 22, 2021 7:40 PM UTC
Answered

Favourite playlist no longer playing in recently added order

Hi

I have enjoyed Deezer for over 5 years and since recent updates, my favourite playlist seems to have a bug. Whenever i want songs to play in recently added order, it plays in default order instead. I have tried deleting app and re installing, i have tried logging in and out. I have tried logging onto my desktop and it is the same there too.

How can this issue be fixed? I am not happy with my playlist as a result, so annoying :(

TysonAnswer
Hitmaker
Jan 25, 2021 5:23 PM UTC

I uninstalled the app on my phone and then reinstalled it and that seemed to correct the error. Hope it helps! 

43 replies

Rudi
Ultimate Superstar
Ultimate Superstar
Jan 28, 2021 7:40 PM UTC

Thank you @Sabie you make Deezer a better platform, thank you for your feedback! :relaxed: Keep us posted!

SabieAuthor
Rising Star
Mar 18, 2021 11:09 AM UTC

Hi@Rudi How are you? I seem to be having the same issue again? My Deezer favourite playlist is not playing recently added in the correct order. Could you advise on how to fix this? :) 

Freezer
Rockstar
Rockstar
Mar 18, 2021 9:03 PM UTC

Hi @Sabie. You may have tried this, but as you haven’t mentioned it I’ll throw it in, and apologies if you do already know about this.

At the top of the track list in each playlist (on the right side of the phone screen, opposite the Download button), there’s a little dropdown menu with arrowheads pointing up and down.

If your playlist gets out of order, check here. If it’s set to Default or A-Z, try tapping “Recently Added”. And if it’s already on “Recently Added”, try first tapping A-Z, then tap “Recently Added” again.

I don’t know if this will fix your problem, but it’s fixed mine more than once.

Best wishes.

SabieAuthor
Rising Star
Mar 18, 2021 9:07 PM UTC

Hi :)

 

Thanks for trying to help. Unfortunately, i have tried this and no joy! I wonder if they have a new app update and this is the root of the issue. We will see. Is that the case @Rudi ?

 

Thanks again

 

:) 

Freezer
Rockstar
Rockstar
Mar 18, 2021 9:14 PM UTC

Many thanks for clarifying. You can check your app version via Deezer settings > About.

I think I’m up to date, and have version 6.2.22.90 on Android and 8.34.0.5 on iPhone.

Rudi
Ultimate Superstar
Ultimate Superstar
Mar 20, 2021 5:19 PM UTC

Exactly what @Freezer said, @Sabie we need that app version and Android version too, as not all users are experiencing the same :relaxed:

Have a great weekend!

SabieAuthor
Rising Star
Mar 20, 2021 5:32 PM UTC

Hi

 

I am using 6.2.22.90 version.. Is this the latest version? @Rudi 

Rudi
Ultimate Superstar
Ultimate Superstar
Mar 22, 2021 7:04 PM UTC

Not yet, 6.2.23.93 is the latest but our rollouts are gradual - so it might be reaching out at any day now - keep me posted! @Sabie 

SabieAuthor
Rising Star
Mar 30, 2021 8:46 PM UTC

@Rudi

Hi Rudi,

Thanks for letting me know. I still haven't received the update and I have uninstalled and re installed and no joy :(.. Do you have any idea as to when I will receive the update?

 

Kind regards

 

Asaybi 

Rudi
Ultimate Superstar
Ultimate Superstar
Mar 31, 2021 2:06 PM UTC

Hey, Asaybi @Sabie 

It's an automatic process, opening up to more and more users gradually. Basically, it's still rolling out :relaxed:

I need you to test it when it gets to you. Keep an eye on it and let me know!