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Favourite playlist no longer playing in recently added order

  • 22 January 2021
  • 43 replies
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S
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Hi

I have enjoyed Deezer for over 5 years and since recent updates, my favourite playlist seems to have a bug. Whenever i want songs to play in recently added order, it plays in default order instead. I have tried deleting app and re installing, i have tried logging in and out. I have tried logging onto my desktop and it is the same there too.

How can this issue be fixed? I am not happy with my playlist as a result, so annoying :(

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Best answer by Tyson 25 January 2021, 18:23

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43 replies

S
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Hi :)

 

Thanks for trying to help. Unfortunately, i have tried this and no joy! I wonder if they have a new app update and this is the root of the issue. We will see. Is that the case @Rudi ?

 

Thanks again

 

:) 

Freezer
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Hi @Sabie. You may have tried this, but as you haven’t mentioned it I’ll throw it in, and apologies if you do already know about this.

At the top of the track list in each playlist (on the right side of the phone screen, opposite the Download button), there’s a little dropdown menu with arrowheads pointing up and down.

If your playlist gets out of order, check here. If it’s set to Default or A-Z, try tapping “Recently Added”. And if it’s already on “Recently Added”, try first tapping A-Z, then tap “Recently Added” again.

I don’t know if this will fix your problem, but it’s fixed mine more than once.

Best wishes.

Freezer
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Many thanks for clarifying. You can check your app version via Deezer settings > About.

I think I’m up to date, and have version 6.2.22.90 on Android and 8.34.0.5 on iPhone.

T
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Hi, Ihave same problem with my favorite list, play in default order not in recently added order (( version 6.2.25.64 on android 10. Any info when it will be fixed? Thanks

T
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I uninstalled the app on my phone and then reinstalled it and that seemed to correct the error. Hope it helps! 

E
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Yes. I am having the same problem. I just uninstalled the deezer and sonos apps and had to turn my phone off for 2 minutes (go figure requested by sonos support) and still the deezer app will not add new songs via the heart tool to my sonos favourites track list.

Please rectify this glitch as soon as possible as without it, the ❤ is gone (for deezer)

S
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Hi

 

I am using 6.2.22.90 version.. Is this the latest version? @Rudi 

R
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I noticed the other day that my problem in playlist (all being mixed up) has now corrected itself and is back to the way it should be.

S
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@Rudi

Hi Rudi,

Thanks for letting me know. I still haven't received the update and I have uninstalled and re installed and no joy :(.. Do you have any idea as to when I will receive the update?

 

Kind regards

 

Asaybi 

R
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Hi. I had this problem last year where I noticed that the favourites were in the right order in Deezer but when played through Sonos and their app, the latest ones were in the middle of the favourite list. Deezer unable to help (did the usual log out of all platforms, reinstall, log back in - same problem. Deezer said it was Sonos problem so contacted them and they said it was Deezer so got no where with it. Problem is still the same and today I have noticed that new tunes added to favourite in Deezer are correct but now showing at the bottom of the list in Sonos - so Tunes are all over the place now. Any help would be appreciated. Version 8.45.0.2. Thanks

 

S
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Ahh OK OK!

 

I have 6.2.18.86 version. Do you know when the latest version will be available to download ? 😊

 

Thank you for your help. 

E

I go to re-order them, they show up in the correct order.

Alfredo.Deezer
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Hello @Dale Jones ]

Thanks for letting us know.

Could you please perform these troubleshooting steps on your Deezer app and your Android:

If you are using the battery saving mode on your device, turn it off while you are carrying out this test.

  • Go to your device settings ➡ Apps & Notifications ➡ Deezer ➡ Storage & Cache ➡ Clear Cache
  • Open the Deezer app ➡ Gearwheel in the top right corner ➡ Log out at the bottom of the page
  • Turn off then on your device
  • Log in to Deezer
  • Stream a few songs and navigate in the app

Let us know how it goes, please,

Thanks :)

Rudi
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It goes bit by bit, for security reasons @Sabie :relaxed:

Probably this week or beginning of next, at its latest. As soon as you get it, let me know :wink:

S
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Thank you, i will get back to you by the end of next week :) 

S
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@Rudi I have managed to download the update and it is working now. Thank you so much for your time /help.

 

Asaybi x

Rudi
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They remain in the correct order now? @elena2021 

Could you please give us more details over the device and settings you have?

Rudi
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Stay tuned and keep the app updated @Te_Sadoff thanks for forwarding your details, we'll work on that as soon as we can :thumbsup_tone2:

P
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I know this maybe obvious (but it took me a little while to spot it...) If you have the latest app version there are two arrows ^ on the right under the pencil top line of the play list. This toggles the play order choices (A-Z, Date added, etc.) Choose default and it plays in the order you have sorted the tracks into.

Rudi
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Thanks for the feedback and support @R&GDeezer I'll be passing it on!

In any case, we're due some improvements for our Sonos integration for a while now.

T
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My playlists are in a specific order, and now they are all mixed. However when I go to re-order them, they show up in the correct order. Please help!!

S
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I am still waiting for an answer to my query. If i learn anything, will let you know. Sorry to hear you are having similar issues too. :(

 

I won't be renewing membership and maybe looking at other music sites if this is not addressed or handled properly. 

J
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Hi please help!!

 

I am now having the same issue with tracks not being in the right order from my liked songs and my downloads! Tried uninstalling and reinstalling but this did not work! Very frustrating, is this a bug??

R
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I’m still having the problem - over a year now. Tried everything that Deezer or SONOS have said and nothing helps.

 

Rudi
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Exactly what @Freezer said, @Sabie we need that app version and Android version too, as not all users are experiencing the same :relaxed:

Have a great weekend!

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