Error: failed to play. The requested content is not loading

Hey @Aroth 

Sorry that's happening.

Could you please let us know your device model, OS and Deezer app version? We might be already working on a solution.

About Google, we're working with them to improve this 

Love the workaround @dixon amazing! 

This is what our community needs, and Deezer too!

If an opportunity comes up, I'll let you know 

Reading all the threads and many replies on that problem (that I also have) the best solutions seems to be to:

• make sure you're connected to a wifi network
• uninstall Deezer
• install something else

Hahaha that's always an option for any app @fxsp not sure if it's the best one! 

Would you mind sharing what you've tried and more specs about your system to see if we can help?

We're improving the Android app quite considerably this year, but work isn't finished yet. We also introduced specific error messages, so that we can target troubleshooting tips to the right issue, for example 

Can't they just put a code that detects when Deezer goes offline and play just the downloaded songs? Is it that hard? I half-downloaded a playlist because of my lack of space on my phone and I get the message "failed to play" "you can't access the content as the app is disconnected". It seems like the queued songs in online mode are still in the list when I switch to off-line. 

@Rudi I’m using the Android app.

Often I’m playing 1 song on repeat forever that I have downloaded. And still playing stops all the time (sometimes after 10mins, sometimes 1 hour ...).

Also playing often stops and I have to get out the phone, open the app and press “retry”. Really? Can’t Deezer just retry 3 times on its own and then skip to the next song if it fails? At least make that a setting.

I emptied the cache but it didn’t help at all. I don’t think re-installing and all the other steps will make any difference.

Thank you for your feedback and detailed info given here @Abner Galaviz Garcia @fxsp we're actually working extra hard this time of the year to fix and improve the performance of our Android app.

Can I have the Deezer app version you currently have installed?

I think I have found how to fix this. Currently still working it out but iyou need to expand your smart cache if your deezer data is the same as your limit it can't cache any songs which causes it to start and stop error..... working so far only just changed my settings.

 

If you need any trouble shooters Deezer I would like a job 😄😜👊

 

Thank you very much for your advice.

It helps me.
Just after changing configuration I propose to restart a mobile phone to make sure that cache is reconfigured.

Hey @Zoy Brik Tverskoy 

You're actually right about that. I recommend restarting the mobile for the changes to take proper effect, yes. Thanks a lot for sharing your experience with us!