Error: failed to play. The requested content is not loading

Same problem. Error MS2004 on random albums/tracks. What I already tried:

• give more space to the cache;
• reinstall app;
• give less space to the cache;

Xiaomi Mi8.

I’m very very tired of seeing “brand new features with super-duper mood recommendation that allows you to listen even more pop charts from 2000-s” but having at the same time buggy basic functional. It makes using app unpredictable and as many other people here, I’m not sure that I want to continue my subscription.

It’s the same for me on our family account - and this is NOT an issue with the phone or its settings. It’s happening on my phone, on my two PCs (both on Windows and Ubuntu), in all possible browsers and also in the desktop app. I’m tired of the support asking people about what phone they’re using, I’m facing this issue for a long time now (even on my previous phone) and I am losing my patience.

You get the error “Error MS2004” on your Xiaomi phone? Please make sure your smartcache is always at least half way through the bar. 

Which error message do you receive? “Error failed to play”? On your pc you are using the desktop app? 

Same issue happening here on computer . Fixed when I downloaded an older version, but I get the notification non stop to upgrade. Very frustrating.

I keep getting that error: failed to play the requested content is not loading" after a song finishes. Its really annoying especially working out. Im considering switching to Spotify but ive had this account for about 7 years on a family plan.

Hey there, 

Have you tried all the steps indicated here? 

It’s the Data and Storage Smart Cache, thanks to Dixon, it was an easy fix!  :) 
I set mine to 100GB, but I have a lot of mem!

Same issue here - tried to clear cache in the settings but didn’t work! 

So in the Deezer APP try this….

clear all downloads, close app, try and force close all the way if you know how. Reopen, and find your settings in the Deezer app for audio quality, set to what you want, then find the data storage settings and set the amount of buffer, it’s called smart buffer and crank it up, say add 50    Then close out again,.  Open and start picking songs to download.  😉 that should do it.