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One Hit Wonder
July 27, 2018
Answered

Error: failed to play. The requested content is not loading

  • July 27, 2018
  • 81 replies
  • 26470 views
I keep getting this error pop up, not sure how to fix it. I've tried a few things
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.

I have an Lg g6
    Best answer by dixon

    I think I have found how to fix this. Currently still working it out but iyou need to expand your smart cache if your deezer data is the same as your limit it can't cache any songs which causes it to start and stop error..... working so far only just changed my settings.

     

    If you need any trouble shooters Deezer I would like a job 😄😜👊

     

    81 replies

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    March 24, 2021

    Sorry for the inconvenience, Dan @dixon 

    Could you please let us know your Android and Deezer app versions? I'll reach out to our devs with your details so that we can sort this out :thumbsup_tone2:

    Hitmaker
    March 25, 2021

    Thanking you. Android version 11 and the app version is 6.2.23.93.

    Appreciate it and any help you can give. Love the service but this is just getting in my way.

    Thanks

    Dan

    Guitar Hero
    March 26, 2021

    Latest update from playstore is causing this issue. Even the next beta 6.2.24. has same issue

    Downgrade to the version 6.2.22.1 from March 1. 2021.

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    March 27, 2021

    Thanks for coming back with further details, Dan @dixon 

    Once more, apologies for the experience. Could you also let me know which part of the platform is more affected? You mentioned playlists and albums, but have you noticed one feature more than the others?

    Do you also listen to music on WiFi or mobile data?

    @Beco thanks a lot for the Beta heads-up! ⬆️ That's crucial!

    With a new release every couple of weeks, we need to keep digging to improve the experience. The good news is that this year our Android player will get a much-needed update!

    Hitmaker
    March 27, 2021

    Hi Rudi,

    Yeah so today I found it has been constant. If I use flow it stops after two/three tracks at best, favorite tracks and or any playlist I have saved and or downloaded. Seems like it struggles to load the following track. I use both WiFi and mobile data and not much difference with either. 

     

     

     

     

    Guitar Hero
    March 28, 2021

    Only solution is to uninstall latest stable version 6.2.23.93 that is on the playstore.

    Then you find older version of the app for example  6.2.22.1.

    It is easy to find on various apk sites , just type deezer older versions on your browser.

    After you install you should disable automatic updates on google play store because it will update on new version that has issues.

     

    Rudi what do you mean by Android player update later this year?

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    March 29, 2021

    Hey @dixon do you have an SD card?

    I meant that @Beco despite our following app updates, we're actually working on renewing our player. Without going into much unnecessary detail, we made one priority in 2021 to drastically improve the reliability of our service, due to the feedback for the past couple of years. So the work takes several months but then pays off in the long run :grin:

    Hitmaker
    March 29, 2021

    Hi Rudi,

     

    No SD card as the phone has 256gb as standard. In the last day it hasn't been so consistent but still happens after maybe between 4 or 5 sounds then struggles. Mainly using flow playlists

    Thanks again

    Dan

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    March 31, 2021

    Cheers, Dan @dixon 

    There's a hotfix version coming out that may improve your experience - I'll need your feedback on that, so please keep the app updated :wink:

    Roadie
    May 11, 2021

    Same issue on Pixels 2,3 and 4. This is beyond frustrating as it will play a few songs and then stop. I have been a religious Deezer customer and often recommend it. Been having issues for months if this continues I'll be switching to Tidal. Very recently it no longer plays flow/music through voice command on Google Assistant on Sonos speakers. Not sure if it's a Google update or a Deezer one.