I upgraded to Deezer Duo and sent my wife the link. Unfortunately she's having a difficult experience. After she clicked the link she got a screen that asked her if she wanted to join Deezer. Disregarded that but now she is clearly on the free version of Deezer, not the paid Duo version (e.g. she can’t download songs, etc.). We both used Android phones. Can't figure out how to get her access. Any ideas how to resolve this?
Answered
Duo not working
Best answer by GropplerZorn
Hello there
I’ll shotgun some suggestions. They are all free and easy.
- I’m assuming the shared link isn’t over 30 days old, in which case it will have expired.
- You said you’ve tried, but I would suggest the admin (you) re-try sending the link a different way. Send it to her via your desktop/laptop and have her try to join from her desktop/laptop. Try it via e-mail if you sent it before by text (or vice-versa).
- Double check to ensure the link is accurate and hasn’t been clipped. This is important.
- Are you set on having independent accounts or might a profile account meet your needs? The admin can set that up immediately from their profile.
- Here is the link for the Duo account page if you want to double-check your process: Deezer Duo Support
If the problem persists, please get in touch with the Deezer Support Team and an agent will be able to help. Best of luck.
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+17- Deezer Legend
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Hello there
I’ll shotgun some suggestions. They are all free and easy.
- I’m assuming the shared link isn’t over 30 days old, in which case it will have expired.
- You said you’ve tried, but I would suggest the admin (you) re-try sending the link a different way. Send it to her via your desktop/laptop and have her try to join from her desktop/laptop. Try it via e-mail if you sent it before by text (or vice-versa).
- Double check to ensure the link is accurate and hasn’t been clipped. This is important.
- Are you set on having independent accounts or might a profile account meet your needs? The admin can set that up immediately from their profile.
- Here is the link for the Duo account page if you want to double-check your process: Deezer Duo Support
If the problem persists, please get in touch with the Deezer Support Team and an agent will be able to help. Best of luck.
G
1 person likes this
Thanks,
+17- Deezer Legend
- 1036 replies
https://support.deezer.com/hc/en-gb/articles/115003884605-Listen-To-Deezer-Offline
G
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