Skip to main content
Answered

Download Music not loading in offline mode


Did this topic help you find an answer to your question?
Show first post

45 replies

Forum|alt.badge.img+3

Hopefully gets fixed. Experienced the same issue before. 


Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Community Manager
  • 5318 replies
  • March 6, 2024

@Martin.Thompson I am sorry to hear that…
Could you please share a screenshot with the error message that you mentioned in order to investigate?
Thanks 


Its very quick, it says something along the lines of "you can only play previously listened to playlists in offline mode"

 

Then it will load one or two songs and nothing else, it used to load hundreds at a time, now it doesnt and it just stops playing music unless i disable offline mode.

 

This shows how many songs it loads up and below is a sample of the many playlists and albums I have had fully downloaded for ages.

 


Leonídia.Deezer
Alien SuperStar
Forum|alt.badge.img+6

Hello @Martin.Thompson sorry to hear that, and thanks for the screenshots.

Even that you experience the issue on your phone and you tested in a different device, I can’t reproduce the same issue on my side.

My Android 10 is running the latest version beta of Deezer 8.0.9.16 and when I put myself offline, my favourite tracks that I have download before, play without interruption.

But indeed we have other users here and there that have the same struggling, so it could be related to combination of the OS system with other settings/apps/….

Please give it a go with our latest version, try to download just one of your playlist or albums or favourite tracks, put yourself in offline mode and see how it goes.

If you still get issues, please try to record a video of the step by step you do and add:

  • Actual OS version of the device
  • Deezer version installed
  • Screenshot of Data and Storage info from the Deezer app, under settings

  • Tiny Dancer
  • 4 replies
  • April 4, 2023

If you're having trouble downloading music in offline mode, here are some troubleshooting steps you can try:

  1. Check your internet connection: Make sure that your device is connected to a stable internet connection, as downloading music requires an active internet connection.

  2. Check your subscription status: Ensure that your subscription is active and that you have the necessary permissions to download music for offline listening.

  3. Clear cache and data: Clearing the cache and data of the music streaming app you're using can help resolve issues related to downloads.

  4. Update the app: Make sure that you have the latest version 


Same issue here for about 1 year. I download sometimes the most recent app but I have never seen a fix. Switching to spotify to pay for a working service at least.


Forum|alt.badge.img
  • Runaway Baby
  • 4 replies
  • January 12, 2023

I have the same issue ...any solutions?


Yula
Moderator
Forum|alt.badge.img+10
  • Moderator
  • 3211 replies
  • November 22, 2022

Hey @dc99001, when it does that, just force close the app and re open it. 

It will play your downloaded music again! 


Yula
Moderator
Forum|alt.badge.img+10
  • Moderator
  • 3211 replies
  • November 23, 2021
Pieter Erasmus wrote:

Hi Deezer. 
I have also been having this issue for the past few months. I work in remote locations so having data signal available is just not possible. So HOW do you access your downloaded music if the App needs data to view your download?
Come now, we pay a lot of money for something that we can only use when the infrastructure allows it. Backwards.

Fix it

This should be fixed in the latest version of the app, have you updated the app recently? 


Hi Deezer. 
I have also been having this issue for the past few months. I work in remote locations so having data signal available is just not possible. So HOW do you access your downloaded music if the App needs data to view your download?
Come now, we pay a lot of money for something that we can only use when the infrastructure allows it. Backwards.

Fix it


  • Tiny Dancer
  • 1 reply
  • October 12, 2021

Same issue here, still unsolved.

I would add that, in offline mode, Deezer plays songs that I didn’t download (but they are in my favorites playlists).

Playing on Deezer 6.2.37.54 - OxygenOS 11.1.1.1 - OnePlus 6


Alfredo.Deezer
Community Manager
Forum|alt.badge.img+6
  • Community Manager
  • 812 replies
  • October 7, 2021

Hello @Daniel Guerrerox 

We apologise for the inconvenience caused.

Could you try to use the BETA version for Android in the meantime? 

https://www.deezer.com/beta/newandroid

Let us know how that goes, please.

Thanks! 


Same issue here, still unsolved


Alfredo.Deezer
Community Manager
Forum|alt.badge.img+6
  • Community Manager
  • 812 replies
  • September 20, 2021

Hi @Rick P. @nikosleov 

Thanks for your feedback and comments, we are working on it already.

@Rick P. It’s good to know that the issue appears after the update of the Deezer app.

:radio:


  • Tiny Dancer
  • 5 replies
  • September 19, 2021

I have the same exact problem, after the cleaning cache memory, problem still exists.


Alfredo.Deezer
Community Manager
Forum|alt.badge.img+6
  • Community Manager
  • 812 replies
  • September 13, 2021

Hello @dennis.gillich.92 

Are you still experiencing the same issue? I would suggest you to clean the cache of the Deezer app on your phone. Also, please make sure that your Deezer app is updated to the latest version.

Enjoy Deezer! :loudspeaker:


Just had the issue Wednesday the 08. September.

 

But I have this issue pretty often and it's the most annoying thing about deezer.


Rudi
Alien SuperStar
Forum|alt.badge.img+9
  • Alien SuperStar
  • 14316 replies
  • August 25, 2021

Thanks a lot, guys @Francesco Nicosia @michal.wiatr 

Same version, we're onto something. Keep an eye for further updates in the meantime!


Rudi
Alien SuperStar
Forum|alt.badge.img+9
  • Alien SuperStar
  • 14316 replies
  • August 5, 2021

Passed this on @Rick P. @Dominic3000 @judebarnes thank you for your support and patience! :pray_tone2:


  • Author
  • Runaway Baby
  • 2 replies
  • August 1, 2021

Hi @dee_dirk

It's not playlists it's downloaded albums and music that i added to my favourite list


Reply