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Download Music not loading in offline mode

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G
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Hopefully gets fixed. Experienced the same issue before. 

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C
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If you're having trouble downloading music in offline mode, here are some troubleshooting steps you can try:

  1. Check your internet connection: Make sure that your device is connected to a stable internet connection, as downloading music requires an active internet connection.

  2. Check your subscription status: Ensure that your outdoor basketball shoes subscription is active and that you have the necessary permissions to download music for offline listening.

  3. Clear cache and data: Clearing the cache and data of the music streaming app you're using can help resolve issues related to downloads.

  4. Update the app: Make sure that you have the latest version 

is that information is useful buddy.

Jaime.
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@Martin.Thompson I am sorry to hear that…
Could you please share a screenshot with the error message that you mentioned in order to investigate?
Thanks 

M
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Its very quick, it says something along the lines of "you can only play previously listened to playlists in offline mode"

 

Then it will load one or two songs and nothing else, it used to load hundreds at a time, now it doesnt and it just stops playing music unless i disable offline mode.

 

This shows how many songs it loads up and below is a sample of the many playlists and albums I have had fully downloaded for ages.

 

D
Rank

Just had the issue Wednesday the 08. September.

 

But I have this issue pretty often and it's the most annoying thing about deezer.

Yula
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Userlevel 7
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Hi Deezer. 
I have also been having this issue for the past few months. I work in remote locations so having data signal available is just not possible. So HOW do you access your downloaded music if the App needs data to view your download?
Come now, we pay a lot of money for something that we can only use when the infrastructure allows it. Backwards.

Fix it

This should be fixed in the latest version of the app, have you updated the app recently? 

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A
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Hi i have the same issue i tried everything and still dosent work on any downloaded music when offline mode playing on deezer version 7.0.30.59 SM-A205GN Android ver.10 any solutions?

 

D
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Userlevel 1

Hi @dee_dirk

It's not playlists it's downloaded albums and music that i added to my favourite list

Leonídia.Deezer
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Userlevel 7
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Hi @Refrenz, thank you for sharing your experience with us.

In fact, to download all the songs from the album, each individual track should have a green circle next to it.

The album will be fully downloaded only when all the songs display the green circle.

Thank you once more for taking the time to share your feedback with us. It is really appreciated.

 

Alfredo.Deezer
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Userlevel 6
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Hello @dennis.gillich.92 

Are you still experiencing the same issue? I would suggest you to clean the cache of the Deezer app on your phone. Also, please make sure that your Deezer app is updated to the latest version.

Enjoy Deezer! :loudspeaker:

P
Rank

If you're having trouble downloading music to play in offline mode, here are some steps you can take to troubleshoot the issue:

  1. Check your internet connection: Make sure you have a stable internet connection, as downloading music requires a good internet connection. If you're experiencing slow or unstable internet, try restarting your router or connecting to a different network.

  2. Check your subscription: Ensure that you have an active subscription that allows you to download music for offline playback. Some music streaming services require a premium subscription to download music.

  3. Clear cache and data: Clear the cache and data of your music streaming app. This will help to remove any corrupt files that might be interfering with the download process. Go to your device's settings, select Apps, find your music app, and then clear cache and data.

  4. Update your app: Check if there is an available update for your music streaming app, as updates often include bug fixes and performance improvements.

  5. Reinstall the app: If none of the above solutions work, try uninstalling and reinstalling the app. This can help to fix any underlying issues that might be causing the download problem.

  6. Ensure that your PDf Slug subscription is active and that you have the necessary permissions to download music for offline listening.

If none of these solutions work, you can reach out to the support team of your music streaming service for further assistance.

Rudi
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Userlevel 7
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Thanks a lot, guys @Francesco Nicosia @michal.wiatr 

Same version, we're onto something. Keep an eye for further updates in the meantime!

D
Rank

Hi there

 

Is this still not fixed?

 

If so what is the point of offline mode?

D
Rank

Hello Deezer team, I just switched from Spotify to Deezer with a family plan and my wife just noticed this issue. I'm pretty shocked this is an issue from 2 years ago and you guys haven't been able to fix it! 

She already wants to switch back to spotify, please tell me you already have a solution for this. 

Thanks.

Yula
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Userlevel 7
Badge +10

Hey @dc99001, when it does that, just force close the app and re open it. 

It will play your downloaded music again! 

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Yula
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Userlevel 7
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Hello @Daniel Craddock the issue has been fixed, you should not still experience it. 

Can you send us a screenshot of what you see? 

 

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Rudi
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Userlevel 7
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Passed this on @Rick P. @Dominic3000 @judebarnes thank you for your support and patience! :pray_tone2:

J
Rank

Same issue here, still unsolved.

I would add that, in offline mode, Deezer plays songs that I didn’t download (but they are in my favorites playlists).

Playing on Deezer 6.2.37.54 - OxygenOS 11.1.1.1 - OnePlus 6

M
Rank

I have been experiencing the same problem this whole summer. 

 

Even when I do manage to get my downloads list to load, it keeps on playing the same 30-40 songs even though I have 700+ downloaded. Imagine being in roaming and listening to the same 40 songs for three weeks while you ride a bike / drive a car!

 

Not to mention that Flow keeps on playing the same stuff all the time as well.

 

I am going to follow a portion of the last response on the thread and uninstall the app. However, instead of reinstalling, I’m switching to Spotify. 

Z
Rank

Same issue seems to be happening to me with podcasts this time, Deezer is completely updated and I have even joined the beta to see if that fixes it but it isn't working

 

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