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Download Music not loading in offline mode

D
Rank
Userlevel 1

So for a while now I've been have a problem with deezer and the offline mode

They advertise that you can download and listen to your music offline provided that you're a paid subscriber. So my question is why cant i listen to my downloaded music offline even my favorite list shows me an error when im in offline mode and I'm a paid subscriber can someone please give me an answer

 

Because at this point I feel like deezer is a rip off coz you pay every month download your music with your data then still have to use your data to stream music even after it's been downloaded which is not okay its like paying a double subscription or even more

 

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Best answer by Anonymous 30 July 2021, 18:12

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45 replies

F
Rank

Same problem and no solutions to fix it. 

I think it's needed an update.

Thank you in advance.

Playing on Deezer 6.2.33.56 - Galaxy note 9 

 

A
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İ have the same problem .. any solution ??

D
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Exact same issue here. Have the most up to date version. I even selected for them not to be downloaded and then redownloaded. It shows the songs as being downloaded but won't play.

R
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Userlevel 6
Badge +5

I deleted the app, reinstalled version 6.2.34.56 (which I believe is the last version that allows you to save downloads to external storage), redownloaded all of my music then turned off automatic updates. I've got maybe 60 GB in tracks downloaded and haven't had any issues since.

 

Issues like this always showed up after an update, and the removal of the option to save to external storage forced me to remove that factor from the equation. I should have done it much earlier. 

 

R
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Earlier today I downloaded the latest Android Deezer v8.0.1.32 onto my Sony Walkman NW-306A (Android 12). Works like a charm in online mode. I downloaded 128 albums (external micro SD card storage) and in offline mode the first 10 albums I downloaded play fine, but the remaining 118 albums refuse to play and a message appears saying  "Offline mode activated. Return to connected mode?" when I try playing them.

Turns out Deezer is extremely slow downloading things, even on a super speedy connection it took a while for those first 10 albums to download.

So, top tip from me - make sure all songs have downloaded before going offline. A green circle next to an album in the downloads section does NOT mean an album has finished  downloading - rhe album has only finished downloading when each song in the album has a green circle next to it. 

No green circle next to a song means the song has not downloaded yet and can't be played offline.

C
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I’m having the same issues a year on, its really becoming a problem now especially since the price of a subscription has gone up and more than 80% of the time I’m not able to use the main feature I’m paying for. Starting to get ridiculous, app version 9.21.0 (9.21.0.2). Any suggestions? 

michal.wiatr
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Badge

OK. It looks like it is working now.

Superschlumpf
Rank
Userlevel 7
Badge +5

I have the same issue ...any solutions?

Take a look here…

 

[he/him] Deezer is music, but Deezer and Sonos is party !
Rudi
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Userlevel 7
Badge +7

Thanks for reporting it to us @michal.wiatr 

Just so that we're 100% sure on this one, can you please confirm your Deezer app version?

michal.wiatr
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My deezer is 6.2.33.56.

And just to mention it works only when I "kill" deezer app in background and  start fresh one in offline mode. If i turn of wifi during deezer app working offline will not play. 

A

Hi @Dominic3000 

Please switch the Deezer app online and show a screenshot of a downloaded playlist. Thank you.

Yula
Rank
Userlevel 7
Badge +10

Hello @Andre Claude Dizon please reinstall the app and re download your music. 

Let us know if the problem still occurs!

(She/her) add your pronouns to your signature!
J
Rank

I have the exact same problem with my favorite tracks playlist, it never loads if i am offline. I have tried clearing the cache, logging out, restarting my phone and logging back but it did nothing 

Jaime.
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Userlevel 7
Badge +7

Hi everyone, this is a well known issue now thanks to all your reports and now our developers are working in a permanent fix.

We appreciate your patience and I hope to have an update soon.

Thanks :)

R
Rank
Userlevel 6
Badge +5

I've recently noticed the same thing. My favourite tracks show as being downloaded but when I try to open the list or play it tells me I'm offline, which I already know because I took it offline. Previously downloaded tracks played fine when offline. Deezer 6.2.32.56 running on Android 11, Samsung Galaxy S20 5G, build RP1A.200720.012

 

 

 

D
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Same issue here, still unsolved

B
Rank

Same issue here for about 1 year. I download sometimes the most recent app but I have never seen a fix. Switching to spotify to pay for a working service at least.

N
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Userlevel 1

I have the same exact problem, after the cleaning cache memory, problem still exists.

Alfredo.Deezer
Rank
Userlevel 6
Badge +3

Hello @Daniel Guerrerox 

We apologise for the inconvenience caused.

Could you try to use the BETA version for Android in the meantime? 

https://www.deezer.com/beta/newandroid

Let us know how that goes, please.

Thanks! 

Alfredo.Deezer
Rank
Userlevel 6
Badge +3

Hi @Rick P. @nikosleov 

Thanks for your feedback and comments, we are working on it already.

@Rick P. It’s good to know that the issue appears after the update of the Deezer app.

:radio:

P
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Badge

I have the same issue ...any solutions?

C
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If you're having trouble downloading music in offline mode, here are some troubleshooting steps you can try:

  1. Check your internet connection: Make sure that your device is connected to a stable internet connection, as downloading music requires an active internet connection.

  2. Check your subscription status: Ensure that your subscription is active and that you have the necessary permissions to download music for offline listening.

  3. Clear cache and data: Clearing the cache and data of the music streaming app you're using can help resolve issues related to downloads.

  4. Update the app: Make sure that you have the latest version 

M
Rank

I’m on version 8.0.6.65 and this is still an issue, this has been going on for years! C’mon Deezer sort it out. If I clear the cache it deletes everything and if I do that I’m closing the family account and going to Spotify. I have about 50 albums downloaded, a selection of playlists, a favourite playlist which is ONLY downloaded songs and I repeatedly get offline error messages or get 1 or 2 songs load and then it stops until I go online.

 

Yesterday I went online, I loaded EVERY album and playlist I have and played the first 1-2 seconds and skipped on so that the track registered. Went offline….NOTHING just an error saying I can only play previously downloaded content whilst offline. I’m paying £17.99 a month for nothing because it never works properly. 

 

It isn’t just my phone either, it’s on other devices on a different account (part of the same family account) so it is clearly a Deezer issue.

I’ve previously cleared cache, then spent hours downloading everything again only for the problem to re-occur so please come up with a different solution to “clear the cache” try fixing your shoddy product.

 

P
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Hi Deezer. 
I have also been having this issue for the past few months. I work in remote locations so having data signal available is just not possible. So HOW do you access your downloaded music if the App needs data to view your download?
Come now, we pay a lot of money for something that we can only use when the infrastructure allows it. Backwards.

Fix it

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hello @Martin.Thompson sorry to hear that, and thanks for the screenshots.

Even that you experience the issue on your phone and you tested in a different device, I can’t reproduce the same issue on my side.

My Android 10 is running the latest version beta of Deezer 8.0.9.16 and when I put myself offline, my favourite tracks that I have download before, play without interruption.

But indeed we have other users here and there that have the same struggling, so it could be related to combination of the OS system with other settings/apps/….

Please give it a go with our latest version, try to download just one of your playlist or albums or favourite tracks, put yourself in offline mode and see how it goes.

If you still get issues, please try to record a video of the step by step you do and add:

  • Actual OS version of the device
  • Deezer version installed
  • Screenshot of Data and Storage info from the Deezer app, under settings

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