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Download Music not loading in offline mode

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J
Rank

Same issue here, still unsolved.

I would add that, in offline mode, Deezer plays songs that I didn’t download (but they are in my favorites playlists).

Playing on Deezer 6.2.37.54 - OxygenOS 11.1.1.1 - OnePlus 6

Alfredo.Deezer
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Userlevel 6
Badge +3

Hello @Daniel Guerrerox 

We apologise for the inconvenience caused.

Could you try to use the BETA version for Android in the meantime? 

https://www.deezer.com/beta/newandroid

Let us know how that goes, please.

Thanks! 

D
Rank

Same issue here, still unsolved

Alfredo.Deezer
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Userlevel 6
Badge +3

Hi @Rick P. @nikosleov 

Thanks for your feedback and comments, we are working on it already.

@Rick P. It’s good to know that the issue appears after the update of the Deezer app.

:radio:

R
Rank
Userlevel 6
Badge +5

I deleted the app, reinstalled version 6.2.34.56 (which I believe is the last version that allows you to save downloads to external storage), redownloaded all of my music then turned off automatic updates. I've got maybe 60 GB in tracks downloaded and haven't had any issues since.

 

Issues like this always showed up after an update, and the removal of the option to save to external storage forced me to remove that factor from the equation. I should have done it much earlier. 

 

N
Rank
Userlevel 1

I have the same exact problem, after the cleaning cache memory, problem still exists.

Alfredo.Deezer
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Userlevel 6
Badge +3

Hello @dennis.gillich.92 

Are you still experiencing the same issue? I would suggest you to clean the cache of the Deezer app on your phone. Also, please make sure that your Deezer app is updated to the latest version.

Enjoy Deezer! :loudspeaker:

D
Rank

Just had the issue Wednesday the 08. September.

 

But I have this issue pretty often and it's the most annoying thing about deezer.

Rudi
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Userlevel 7
Badge +7

Thanks a lot, guys @Francesco Nicosia @michal.wiatr 

Same version, we're onto something. Keep an eye for further updates in the meantime!

F
Rank

Same problem and no solutions to fix it. 

I think it's needed an update.

Thank you in advance.

Playing on Deezer 6.2.33.56 - Galaxy note 9 

 

michal.wiatr
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Badge

My deezer is 6.2.33.56.

And just to mention it works only when I "kill" deezer app in background and  start fresh one in offline mode. If i turn of wifi during deezer app working offline will not play. 

Rudi
Rank
Userlevel 7
Badge +7

Thanks for reporting it to us @michal.wiatr 

Just so that we're 100% sure on this one, can you please confirm your Deezer app version?

michal.wiatr
Rank
Badge

OK. It looks like it is working now.

Jaime.
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Userlevel 7
Badge +7

Hi everyone, this is a well known issue now thanks to all your reports and now our developers are working in a permanent fix.

We appreciate your patience and I hope to have an update soon.

Thanks :)

A
Rank

İ have the same problem .. any solution ??

Rudi
Rank
Userlevel 7
Badge +7

Passed this on @Rick P. @Dominic3000 @judebarnes thank you for your support and patience! :pray_tone2:

R
Rank
Userlevel 6
Badge +5

I've recently noticed the same thing. My favourite tracks show as being downloaded but when I try to open the list or play it tells me I'm offline, which I already know because I took it offline. Previously downloaded tracks played fine when offline. Deezer 6.2.32.56 running on Android 11, Samsung Galaxy S20 5G, build RP1A.200720.012

 

 

 

J
Rank

I have the exact same problem with my favorite tracks playlist, it never loads if i am offline. I have tried clearing the cache, logging out, restarting my phone and logging back but it did nothing 

D
Rank
Userlevel 1

Hi @dee_dirk

It's not playlists it's downloaded albums and music that i added to my favourite list

A

Hi @Dominic3000 

Please switch the Deezer app online and show a screenshot of a downloaded playlist. Thank you.

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