Download Music not loading in offline mode

Forum|Forum|5 years ago
July 30, 2021
45 replies
5433 views

So for a while now I've been have a problem with deezer and the offline mode

They advertise that you can download and listen to your music offline provided that you're a paid subscriber. So my question is why cant i listen to my downloaded music offline even my favorite list shows me an error when im in offline mode and I'm a paid subscriber can someone please give me an answer

Because at this point I feel like deezer is a rip off coz you pay every month download your music with your data then still have to use your data to stream music even after it's been downloaded which is not okay its like paying a double subscription or even more

Best answer by

Hi @Dominic3000

Please switch the Deezer app online and show a screenshot of a downloaded playlist. Thank you.

Show previous replies

F

Francesco Nicosia

Roadie

Same problem and no solutions to fix it.

I think it's needed an update.

Thank you in advance.

Playing on Deezer 6.2.33.56 - Galaxy note 9

Rudi

Ultimate Superstar

Thanks a lot, guys @Francesco Nicosia @michal.wiatr

Same version, we're onto something. Keep an eye for further updates in the meantime!

D

dennis.gillich.92

Roadie

Just had the issue Wednesday the 08. September.

But I have this issue pretty often and it's the most annoying thing about deezer.

Alfredo.Deezer

Community Manager

Hello @dennis.gillich.92

Are you still experiencing the same issue? I would suggest you to clean the cache of the Deezer app on your phone. Also, please make sure that your Deezer app is updated to the latest version.

Enjoy Deezer! :loudspeaker:

N

nikosleov

Guitar Hero

I have the same exact problem, after the cleaning cache memory, problem still exists.

R

Rick P.

Rockstar

I deleted the app, reinstalled version 6.2.34.56 (which I believe is the last version that allows you to save downloads to external storage), redownloaded all of my music then turned off automatic updates. I've got maybe 60 GB in tracks downloaded and haven't had any issues since.

Issues like this always showed up after an update, and the removal of the option to save to external storage forced me to remove that factor from the equation. I should have done it much earlier.