One Hit Wonder

Answered

Download Music not loading in offline mode

45 replies
5521 views

So for a while now I've been have a problem with deezer and the offline mode

They advertise that you can download and listen to your music offline provided that you're a paid subscriber. So my question is why cant i listen to my downloaded music offline even my favorite list shows me an error when im in offline mode and I'm a paid subscriber can someone please give me an answer

Because at this point I feel like deezer is a rip off coz you pay every month download your music with your data then still have to use your data to stream music even after it's been downloaded which is not okay its like paying a double subscription or even more

Answer

Hi @Dominic3000

Please switch the Deezer app online and show a screenshot of a downloaded playlist. Thank you.

Show previous replies

P

Pieter Erasmus

Roadie

Hi Deezer.
I have also been having this issue for the past few months. I work in remote locations so having data signal available is just not possible. So HOW do you access your downloaded music if the App needs data to view your download?
Come now, we pay a lot of money for something that we can only use when the infrastructure allows it. Backwards.

Fix it

Yula

Deezer Staff

Hi Deezer.
I have also been having this issue for the past few months. I work in remote locations so having data signal available is just not possible. So HOW do you access your downloaded music if the App needs data to view your download?
Come now, we pay a lot of money for something that we can only use when the infrastructure allows it. Backwards.

Fix it

This should be fixed in the latest version of the app, have you updated the app recently?

(She/her) add your pronouns to your signature!

Z

Zercell

Roadie

Same issue seems to be happening to me with podcasts this time, Deezer is completely updated and I have even joined the beta to see if that fixes it but it isn't working

C

Cody.Davies

Roadie

I’m having the same issues a year on, its really becoming a problem now especially since the price of a subscription has gone up and more than 80% of the time I’m not able to use the main feature I’m paying for. Starting to get ridiculous, app version 9.21.0 (9.21.0.2). Any suggestions?

D

dc99001

Roadie

Exact same issue here. Have the most up to date version. I even selected for them not to be downloaded and then redownloaded. It shows the songs as being downloaded but won't play.

Yula

Deezer Staff

Hey @dc99001, when it does that, just force close the app and re open it.

It will play your downloaded music again!

(She/her) add your pronouns to your signature!

P

Peng Man

Guitar Hero

I have the same issue ...any solutions?

Superschlumpf

Deezer "Sonos Master" Legend

I have the same issue ...any solutions?

Take a look here…

[he/him] Deezer is music, but Deezer and Sonos is party !

B

Bastien Batardiere

Roadie

Same issue here for about 1 year. I download sometimes the most recent app but I have never seen a fix. Switching to spotify to pay for a working service at least.

C

Chris Harry

Hitmaker

If you're having trouble downloading music in offline mode, here are some troubleshooting steps you can try:

Check your internet connection: Make sure that your device is connected to a stable internet connection, as downloading music requires an active internet connection.
Check your subscription status: Ensure that your subscription is active and that you have the necessary permissions to download music for offline listening.
Clear cache and data: Clearing the cache and data of the music streaming app you're using can help resolve issues related to downloads.
Update the app: Make sure that you have the latest version

Show more replies

Sign up

Login to the community