One Hit Wonder

Answered

Download Music not loading in offline mode

Forum|Forum|5 years ago
July 30, 2021
45 replies
5433 views

So for a while now I've been have a problem with deezer and the offline mode

They advertise that you can download and listen to your music offline provided that you're a paid subscriber. So my question is why cant i listen to my downloaded music offline even my favorite list shows me an error when im in offline mode and I'm a paid subscriber can someone please give me an answer

Because at this point I feel like deezer is a rip off coz you pay every month download your music with your data then still have to use your data to stream music even after it's been downloaded which is not okay its like paying a double subscription or even more

Best answer by

Hi @Dominic3000

Please switch the Deezer app online and show a screenshot of a downloaded playlist. Thank you.

A

Anonymous

Answer

Hi @Dominic3000

Please switch the Deezer app online and show a screenshot of a downloaded playlist. Thank you.

D

Dominic3000Author

One Hit Wonder

Hi @dee_dirk

It's not playlists it's downloaded albums and music that i added to my favourite list

J

judebarnes

Rising Star

I have the exact same problem with my favorite tracks playlist, it never loads if i am offline. I have tried clearing the cache, logging out, restarting my phone and logging back but it did nothing

R

Rick P.

Rockstar

I've recently noticed the same thing. My favourite tracks show as being downloaded but when I try to open the list or play it tells me I'm offline, which I already know because I took it offline. Previously downloaded tracks played fine when offline. Deezer 6.2.32.56 running on Android 11, Samsung Galaxy S20 5G, build RP1A.200720.012

Rudi

Ultimate Superstar

Passed this on @Rick P. @Dominic3000 @judebarnes thank you for your support and patience! :pray_tone2:

A

amer.hamdan

Roadie

İ have the same problem .. any solution ??

Jaime.Deezer

Community Manager

Hi everyone, this is a well known issue now thanks to all your reports and now our developers are working in a permanent fix.

We appreciate your patience and I hope to have an update soon.

Thanks :)

michal.wiatr

Rising Star

OK. It looks like it is working now.

Rudi

Ultimate Superstar

Thanks for reporting it to us @michal.wiatr

Just so that we're 100% sure on this one, can you please confirm your Deezer app version?

michal.wiatr

Rising Star

My deezer is 6.2.33.56.

And just to mention it works only when I "kill" deezer app in background and start fresh one in offline mode. If i turn of wifi during deezer app working offline will not play.

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