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One Hit Wonder
Siphe.Kala
One Hit Wonder
September 14, 2023
Answered

Deezer keeps stopping (android - zfold 4)

  • September 14, 2023
  • 2 replies
  • 101 views

Hi,

My Deezer keeps stopping playing every few songs. It doesn't close. Just switches song off and when I play again the song restarts.

I didn't have this issue previously (been a subscriber since 2016) and it started this year even when I was using an s22 ultra before I changed my phone. Happens on phone, earphones, speaker and Android Auto. Even happens with downloaded tracks because I initially thought this was a connectivity issue.

What is the issue? How do I fix it? It's super irritating.

Siphe

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    Best answer by Nina Nebo

    Hi @Siphe.Kala !

    maybe link below can help you 

     

    Problems With Playing Music On Mobile

    https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

    2 replies

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    September 15, 2023

    Hi @Siphe.Kala !

    maybe link below can help you 

     

    Problems With Playing Music On Mobile

    https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      September 18, 2023

      Hi @Siphe.Kala, sorry to hear that. 

      Unfortunately, it is a known issue with some users that have in common devices Samsung, Android 12 or 13 mostly.

      It is under investigation and one of the possibilities we have found so far and worked for some users, has to do with settings of the battery.

      Saving mode is not recommend when using Deezer app and here’s some steps to optimize the battery for Deezer app

      Can you please follow these 2 points below:
      1)
      - Open your phone settings > Applications > Deezer
      - Check that Remove permissions if app is unused is disabled. If it's enabled, disable it.
      2)
      - Open your phone settings > Applications > Deezer
      - Select App Battery Usage (you may need to tap on Advanced Settings to find it) > Unrestricted
      - Open Deezer, then test a playlist

      If the issue continues, do as follows:

      • Open your phone settings > Battery and Device Care
      • Tap on Memory > Excluded apps > + > Deezer > Add
      • Restart your phone
      • Open Deezer, then test a playlist

      Let me know if you need further help.

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