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One Hit Wonder
Iskanje
One Hit Wonder
Sep 27, 2023 3:42 PM UTC
Answered

Crappy support for Chromecast

I'm using Android phone and Chromecast Audio to stream music to my home stereo. Chromecast support in Deezer is crappy and unreliable.

Often the connection is a hit-and-miss, sometimes works and sometimes not, and often requires several tries to get the connection going. No error or anything, just spinning the progress circle with "Only a few seconds left". 

Also happens if I try to cast from Deezer web player to Chromecast. Lately I haven't been able to connect that at all. 

Needless to say it all works with Spotify and SoundCloud without any issues. 

And the Deezer desktop app would not open at all on M1 Macbook... 

I wish Deezer would work, but this is really annoying. If anyone from support reads this, I can send more details if that would help to solve these issues.

 

 

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    Leonídia.Deezer
    Leonídia.DeezerAnswer
    Community Manager
    Sep 28, 2023 10:32 AM UTC

    Hi @Iskanje, I'm sorry to hear that you're experiencing this issue.
    The problem with Chromecast is known, and our developers are actively working on a solution.
    Unfortunately, we don't have an estimated timeframe for resolving this problem.
    Nevertheless, I suggest you access this article on Chromecast.
    I also advise you to send an email to our Customer Support here so they can link your case to the incident. You will receive an email as soon as the problem is resolved.
    We apologize for the inconvenience you are currently experiencing.



     

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    Guitar Hero
    John van der Helm
    Guitar Hero
    Jun 8, 2024 10:36 AM UTC

    With my new android phone, I still have hick-ups and crashes with chromecast on my Argon Audio Solo. I contacted Argon Audio, but they have no other solution than to use Qobuz or Tidal.

    Therefor I've ended my Deezer subscription and will give it a go with Tidal.

    Too bad Deezer doesn't solve these chromecast issues.....

      Guitar Hero
      John van der Helm
      Guitar Hero
      Jul 11, 2024 5:48 PM UTC

      My Argon Audio Solo works just fine with chromecast and Tidal: no more hick-ups and crashes, so I'm a happy chromecast streamer again...🤫

        Roadie
        MASB
        Roadie
        Jul 18, 2024 7:36 PM UTC

        Chromecast is STILL not working from Deezer. It worked fine from amazon, and it worked fine on Deezer for the first month - now the loading wheel just spins, promising it's loading, and it never does.

        I wonder I can get a refund on my annual Deezer subscription and move to Spotify. Or, Deezer, please fix this.

          Leonídia.Deezer
          Community Manager
          Leonídia.Deezer
          Community Manager
          Jul 26, 2024 7:45 PM UTC

          Hello @Nicorng  @John van der Helm @MASB, I'm sorry to hear that you're experiencing this issue.

          We have received reports from other users facing similar difficulties with Chromecast.

          I suggest you access this article on Chromecast and follow the troubleshooting steps provided.

          Additionally, please send an email to our Customer Support here so they can link your case to the incident. You will receive an email notification as soon as the problem is resolved.

          We apologize for the inconvenience you are currently experiencing.

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