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Chromecast problem


The app crashes when I try to cast to Google Nest Audio.  The speakers chime as if the connection is established, but the app then crushes immidiatelly.

Already tried logging out, cleared the cache, re-installed the app, rebooted phone (Galaxy S21) - all to no avail.

Apart from the above, I love Deezer, so please help to tackle this!

Best answer by Yula

Hey there @DmitryKyiv

where are you based? We only support Google nest in these countries: 

Australia, Canada, France, Germany, Italy, Mexico, Spain, the United Kingdom and the United States.


Coulde this be the problem? 

https://support.deezer.com/hc/en-gb/articles/115003803629-Google-Nest-Audio

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3 replies

Yula
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  • Moderator
  • 3225 replies
  • Answer
  • August 29, 2022

Hey there @DmitryKyiv

where are you based? We only support Google nest in these countries: 

Australia, Canada, France, Germany, Italy, Mexico, Spain, the United Kingdom and the United States.


Coulde this be the problem? 

https://support.deezer.com/hc/en-gb/articles/115003803629-Google-Nest-Audio


  • Author
  • Runaway Baby
  • 5 replies
  • August 30, 2022

Hi @Yula , thanks for the reply. I am based in the Netherlands. Deezer app worked just fine with my Nest Audio until about a week ago. Is this a new limitation of countries list for Nest support?

If it is because of limitation, the app would just not connect, I guess (it would be a peculiar way to apply the limitation - to crash the app :) The app seems to connect to the Nest Audio but then it crashes.

I have checked the link you posted and it seems ypu meant the Nest support being a possibility to add Deezer as a default music service in the Nest environment. This is true that this is not available in the Netherlands. My problem is not about that but a different way to connect - I click the "Cast" icon on the track playback screen of the app, select the Nest for casting. Nest chimes as if the connection is established but then the app crashes.


  • Author
  • Runaway Baby
  • 5 replies
  • September 3, 2022

This is what Android is saying after several consecutive crashes which happen when I try to cast music to Google Audio.

 

 

Deezer team, please fix this.