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:negative_squared_cross_mark: I can’t log into Deezer

  • I don’t remember my password

Click on Forgot your password? and enter the email address you used to create your Deezer account, then click on Reset your password.

An email will be shortly sent to that address, don’t forget to check your spam folder!

:exclamation:Password reset links expire within an hour of being sent for security reasons.

 

  • I don’t have access to this email address anymore

In that case, get in touch with our customer support team.

 

 :ballot_box_with_check: I’m able to log into Deezer 

  • I want to change my email address or my password

→ On deezer.com :keyboard::computer::

  1. Click on your profile picture
  2. Click on Account Settings
  3. Go to the My information tab
  4. Select Change next to your email or password
  5. For security reasons, you will be asked to confirm your identity with a six digit confirmation code sent to your email.
  6. Enter your new email address or password
  7. Re-enter your new email address or password
  8. Select Save changes

→ On the mobile app :iphone::

  1. Open Favorites :heart:
  2. Go to Settings :gear:
  3. Go to Manage my account (My account for iOS users) :mens:
  4. Select Change your email address or Change password
  5. For security reasons, you will be asked to confirm your identity with a six digit confirmation code sent to your email.
  6. Enter your new email address or password
  7. Re-enter your new email address or password
  8. Select Save changes

:exclamation:The code will expire after 10 minutes. Once expired, you'll need to ask for a new code

:exclamation:If you don't have access to this email address, or if you get a message saying that this email address is already used, you'll need to contact Deezer Support

 

  • I’m connected but my account is a free one and I’ve lost my favourites

You probably created a new account by mistake and your original Deezer account has other credentials.

I’ve changed my mobile provider and now can’t access my premium account but still taking money from account

Hey @dennisc 

Please reach out to our support team here:

https://support.deezer.com/hc/en-gb/requests/new

I cant log in deezer android app. Problem is not with the pass because I log in web normally.

Hi there @Zhoro 

What's happening? Are you getting an error message?

I've carried out some maintenance to your account and sent a password reset email. Keep us posted!

It's working now. Thanks a lot!👍🙂

I have a free account, but can’t log into deezer. Pretty sure the account and psw both correct.

“Your details are incorrect. Please try again.”

Hi @deezer.test04 Have you tried reinstalling the app? If not, try to change your password here: www.deezer.com/password/reset 
Let me know how it goes :relaxed:

Hello,

I’m having this account for a long time and forgot to change my email address in the past. I can login by Facebook and google but can’t login on the television because I need my password.

I can’t change my password because it’s connected with my old e-mailadres.

I already tried a couple of times to make contact with you but you don’t respond.

Can you please help

Renate

Hi @renate.tuk.5 I would love to help but I can’t request personal info as this is a public channel. Please get in touch with our Deezer Support Team and one of our agents will be able to help you to update the email address in your Deezer account.
Thanks :)

I will try again, but no one is answering :(

Did you sent a webform or tried the webchat?

I need to change my email on my account it is a non active email.

Hi @Lerouxfamily if you want to change the email in your account please contact our Deezer Support Team and one of our agents will be able to help.

Thanks :relaxed:

I entered a wrong email and i want to change it

from 

xxxxxxx@hotmail.com

to

xxxxxxxx@hotmail.com 

Hey @ENAS SAMIR pleas check the info above in this page in order to change the email in your account.
Thanks :nerd:

I cannot login to Deezer on my phone. Tried to reinstall the app, and also tried to reset password. Doesn't work, just freeze at login page indefinitely. 

Hey @wutpalat I am sorry to hear that. 
Can you please provide a screenshot of the login page when you try to login?
Thanks :)

I took screenshot when I just started to log in, and second screenshot is 3 min later. As you see nothing happened, no error message nothing. By the way the progress wheel was rotating all this time, although of course you cannot see it on a screenshot.

@wutpalat have you tried to reinstall the app? That might help.
Thanks :)

Yes, as I mentioned before, "I tried to reinstall the app, and also tried to reset password".

I want to change my email, I don't have access to the current email inputted on my account. 

Hi @c_avison if you don’t have access to that email anymore please get in touch with our Deezer Support Team and one of our agents will be able to help.
Thanks :)

I closed my old email account without changing it on my Deezer account, but because it's still linked via Facebook and my Google account, it still works, but would still like to change it officially as the old email account was hacked and I've noticed a lot of "crashes" and "unable to load" "error" never had trouble before!

@mathujonson please get in touch with our Deezer Support Team and one of our agents will be happy to help with your request.
Thanks :relaxed:

I have entered a wrong email when subscribing can I please get help.

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