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Answered

Subscriptions

  • 11 September 2023
  • 7 replies
  • 584 views
I
Rank

Hi , I’ve been with Deezer for a long time but know my tracks have gone after I Sonos . 
 

how can I get my tracks ? 
 

regards 

 

Ian Bennett 

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Best answer by awesomemac 20 June 2024, 22:10

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7 replies

Leonídia.Deezer
Rank
Userlevel 7
Badge +6

Hello @Ian Bennett if I understand well your message, you are telling us that you lost of music library. Is that right?

If that is correct, I check in the system and found a new account created 10 of September under email starting with - ian3 @ googlemail.com, but you have another account since 2014 under email - ho*** @ me.com.

In case you need more support to login on our old account, please reach our customer support using this link here

I
Rank

Hi 

yes , I would like to have my account from 2014 with email   and remove the Googlemail account please . 
 

thanks for helping much appreciated 

 

Regards 

Ian 

Leonídia.Deezer
Rank
Userlevel 7
Badge +6

Hi @Ian Bennett , I noticed that you have posted your email. However, to ensure your protection, I have removed it since this is a public channel.
I'm very happy to hear that you were able to access your Deezer Premium account created in 2014.

As requested, I have disabled your Googlemail account.
If you require any further help, please don't hesitate to reach out.
 

 



 

O
Rank

Hello @Leonídia.Deezer 

Shortly after Deezer updated their app into being purple, i cannot access my subscription or music. It’s been over a month now. Can i just get my subscription back because i have been paying for it consistently so

awesomemac
Rank
Userlevel 7
Badge +5

Hi @Olerato : May sounds a bit simple, but could you check if the correct email address is being used in the app? And have to tried to log on by any other means; web browser, another phone/tablet?

If this is the case and you are sure that the correct email address is being used and it doens’t work on other devices, send in a request:

https://support.deezer.com/hc/en-gb/requests/new

I
Rank

I need help for premium access payment though I have 1 month free  

awesomemac
Rank
Userlevel 7
Badge +5

Hi @iyeboah83 It’s better that you send in a request about this. 

https://support.deezer.com/hc/en-gb/requests/new

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