Ultimate Superstar

F.A.Q.

How to keep your Deezer account SAFE and SOUND

Forum|Forum|7 years ago
February 21, 2019
60 replies
12973 views

"Someone is using my account!"
"I get ads when I'm a Premium subscriber"
"I get a message saying my account is being used on another device"

Here at Deezer, we care a lot about the security of your personal data. That means we do all we can to ensure all your information is monitored appropriately and safeguarded to the highest standards.

But we can't do everything! You also need to do a bit to make sure you're covered too.
Here are a few tips for you to keep everything private and safe:

use different passwords: if you use the same password across different devices and platforms, you're taking a great risk. If one of these platforms/services has a security breach, your other accounts can be compromised as well

use a tough password: it might not be as practical as you'd want, but using a strong password is often considered one of the best ways to stay safe online. Give yourself one or more special characters, use numbers and letters in a varied way

don't get too attached to it: regularly change your password following a similar approach to the one above. If your password has been compromised, this step adds another layer of security

keep things up-to-date: regularly check for firmware/software updates. Generally speaking, the more up to date your firmware/antivirus software is, the more secure your system will be

be careful when opening links: if you open a link in an email that takes you to a page where you’re required to enter any personal details, such as passwords or payment information, make sure the website is legitimate. And don't forget: we'll never ask for your password in an email. Partial payment details may be requested, but only within support situations. For your security, we'll never ask for full payment details

don't forget to logout: whether you’re at work, school, the library, or simply using a device that isn’t your own, remember to log out after using Deezer to prevent others from gaining access to your account.

be a selective sharer*: these days, there're a lot of opportunities to share our personal information online. Just be cautious about what you share, particularly when it comes to your identity information. This can potentially be used to impersonate you or guess your passwords and logins

It's also very easy to reset your password, so you can do this at any time. And if your email address was changed without your consent, please get in touch with our support team.

*note: social media logins like Google or Facebook also have an added risk. If you're changing your passwords, make sure you unlink the account from these platforms first. You can always link them again straight after.

Show previous replies

Pia.Deezer

Ultimate Superstar

Hi @TrellyQ we’re glad to hear that :slight_smile: Enjoy your music and please get in touch in case you ever need help again

K

katienid

Roadie

My account had been hack was link to 3 devise i am not aware of and loads of rubbish music is now cluttering my deezer

Rafael.

Ultimate Superstar

My account had been hack was link to 3 devise i am not aware of and loads of rubbish music is now cluttering my deezer

Hi there, I'm sorry about it! Please change your password as soon as possible, I sent you an email. If your account is linked to Facebook or Google, change their password too. Let me know if it helps!

P

Pedro Escorcia

One Hit Wonder

Hola @Kevin Deezer , la verdad es que estoy muy desconcertado con la seguridad de deezer, ya hace bastante ratos me vengo quejado del problema con mi cuenta, cambie la la clave en mas de una ocasion , he hice todas las sugerencias que dicen aquí y ninguna da resultado.

En mi caso en particular me siguen pareciendo diariamente el mismo dispositivo conectado que no es mio. Investigando creo que encentro cual es problema y uno es el logueo por numero telefónico, por esta razón solicite que actualizaran mi numero telefónico a lo cual soporte me responde que ya lo han actualizado pero en mi perfil aun se visualiza un numero que no es el mio.

La verdad me dieron una respuesta indicando que el problema no era de deezer sino de un tercero, por lo cual abrí nuevamente el caso reclamando mi derecho he indicándole que mi obligación (factura) es con deezer no con el tercero que mencionan en la respuesta.

Y aun hoy estoy esperando una respuesta dando solución a mi requerimiento ya que siento que se esta violando mi privacidad.

H

hpguru

Ultimate Superstar

I work in IT, here are my tips to keep your accounts safe.

Use Google Chrome or Lastpass password manager.
Never use same password anywhere else.
Use password generator with at least 10 of length. Change your passwords from time to time at least on critical devices like computer and your phone where your passwords may be stored with all other personal details to grab. Protect your privacy installing uBlock Origin.
Do not share your account with anyone.
Keep your laptops and phones locked all the time (passcode is the best).
Use two-factor authentication (2FA) if possible. To log in you need password and your phone to receive verification code or questions which you need to do before log in.
Keep your operating system like Windows or Android, virus protection and firewall always up to date, use browser with browsing protection, like Firefox and Chrome.

I hope this helps.

W

Wiley11

Roadie

apparently someone else is listening to music at the same time as me? I've cleared all linked accounts/devices, changed password and cleared the cache, problem still happening. ongoing problem for last 3 days

Jaime.Deezer

Community Manager

Hey @Wiley11
I have unlinked all devices and also closed session in any device Deezer might be opened. Also sent you a password reset link.
Please read the article above in order to keep your account safe.
Let me know how it goes

S

Sunny.Genin

Roadie

Hello,

This popup comes all the time:

My deezer account is on listening mode on other device. I have only one device.

Tried everything, changed password, uninsralled, reinstalled, all for nothing.

Please assist, this is very frustrating.

Jaime.Deezer

Community Manager

Hi @Sunny.Genin

I’ve made some adjustments in your account (unlink devices and closed Deezer in any device where it might been opened) and also sent you a password recovery link.
Please read the information above in this topic and proceed to reset your password.
If problem persists do not hesitate to contact me again :nerd: