Guitar Hero

Answered

tracks skip

4 replies
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I am Deezer HIFI subscriber.. i encounter track skip problem in these last few days. I resetted routers n devices but the problem is still there. Please let know how to solve it. Cheers, Lim

Jaime.DeezerAnswer

Community Manager

@Lim Cung Wei could you please try the following:

Log out of Deezer on all devices it might be logged in
Get a new password for your Deezer account via this link
Delete Deezer from the Sonos app
Turn off your sound system device for 1-2 minutes
Turn it back on
Add Deezer to the Sonos app
Login with your new Deezer password

Let me know if that works

Community Manager

Hey @Lim Cung Wei could you provide more information in order to help you?
does this happens in all devices, and when?
Thanks

Lim Cung WeiAuthor

Guitar Hero

I use Sonos system, i created playlists and when i played the playlist some of the tracks were skipped.

Jaime.DeezerAnswer

Community Manager

@Lim Cung Wei could you please try the following:

Log out of Deezer on all devices it might be logged in
Get a new password for your Deezer account via this link
Delete Deezer from the Sonos app
Turn off your sound system device for 1-2 minutes
Turn it back on
Add Deezer to the Sonos app
Login with your new Deezer password

Let me know if that works

Lim Cung WeiAuthor

Guitar Hero

Thanks Jaime