Answered

tracks skip

  • 28 April 2022
  • 4 replies
  • 21 views

I am Deezer HIFI subscriber.. i encounter track skip problem in these last few days. I resetted routers n devices but the problem is still there. Please let know how to solve it.   Cheers,   Lim

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Best answer by Jaime. 1 May 2022, 13:18

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Userlevel 7
Badge +7

Hey @Lim Cung Wei could you provide more information in order to help you?
does this happens in all devices, and when?
Thanks 

I use Sonos system, i created playlists and when i played the playlist some of the tracks were skipped.

Userlevel 7
Badge +7

@Lim Cung Wei could you please try the following:

  • Log out of Deezer on all devices it might be logged in
  • Get a new password for your Deezer account via this link
  • Delete Deezer from the Sonos app
  • Turn off your sound system device for 1-2 minutes
  • Turn it back on
  • Add Deezer to the Sonos app
  • Login with your new Deezer password

Let me know if that works

Thanks Jaime

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