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Rising Star
December 27, 2017

track not available yet.

  • December 27, 2017
  • 32 replies
  • 2095 views
Is anyone else having trouble uploading there own mp3's on the desktop version of Deezer. I was able to do it last night and now it uploads but its in fate font and has the date next to it and says "this track is not available yet". Is this because there are in the Beta stage of getting this corrected?

I would recommend them to have a way to upload albums too.

Let me know if there is a fix to this (updated my flash player with little luck).

Thanks

32 replies

Roadie
July 18, 2022

I can select the track but it says “This track is unavailable” when I play it.

Jaime.Deezer
Community Manager
Community Manager
July 20, 2022

hey @apunk could you please provide a screenshot describing the problem that you mentioned above?
Thanks :)

Roadie
January 3, 2023

I am having the same problem, I have updated Deezer, and tried restarting it, and my other custom songs loaded, just cant get the last one to upload

Jaime.Deezer
Community Manager
Community Manager
January 3, 2023

Hi @Pinekit could you please provide a screenshot in order to investigate?
Thanks 

Roadie
February 19, 2023

I too am experiencing this problem. I believe it has something to do with a unbelievably weird funk that is within Deezer. It has something to do with time, yes the literal time. As noted above someone mentioned that when the time flipped over to the next day the upload was then available, so that led me to do some experimenting. I uploaded a file at 8pm Eastern time, mp3 file said not available, so then I went to my computers date and changed it to a time zone in which it was already “tomorrow” (in this case an Australian zone), hit the sync time, refreshed Deezer browser window and BOOM the mp3 track was available! Still playing around and experimenting with changing time back and forth to see if track will remain if time is set back. This is totally bizarre and something the Deezer devs need to address!

Guitar Hero
March 7, 2023

Same problem and lesdanie’s quick fix worked. It is 100% A deezer problem/bug. Setting your time back it no longer works. This whole MP3 upload section needs a lot of work. Theres no information letting you know that the file is actually uploading and refreshing shows a random amount of mp3s even a hard refresh. The whole page needs a TON of work it is 1/10 Quality. Whoever was responsible for its development should be reprimanded, they are truly faking it till they make it.

Yula
Deezer Staff
Deezer Staff
March 7, 2023

Hello all, can you make sure you are following all the steps in this article? 

https://support.deezer.com/hc/en-gb/articles/115004221605-Upload-MP3s-To-Your-Deezer-Account

 

If the problem continues can you send me some screenshots here so I can report it? 

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Guitar Hero
March 7, 2023

Hello all, can you make sure you are following all the steps in this article? 

https://support.deezer.com/hc/en-gb/articles/115004221605-Upload-MP3s-To-Your-Deezer-Account

 

If the problem continues can you send me some screenshots here so I can report it? 

Yes. We are following the article.  The uploads are greyed out and say “This track is not available yet” When the time changes to the NEXT DAY the tracks become available.

Guitar Hero
March 8, 2023

Hello all, can you make sure you are following all the steps in this article? 

https://support.deezer.com/hc/en-gb/articles/115004221605-Upload-MP3s-To-Your-Deezer-Account

 

If the problem continues can you send me some screenshots here so I can report it? 

I found something related to the bug. If you upload anytime after 5PM on your local time, the tracks aren’t available until the next day. 

Roadie
March 14, 2023

Very interesting find AshtonB, just tried it with changing times around again, and yes this problem is definitely some quirk within the Deezer app! (and “quirk” is putting it mildly!)  Honestly Yula I cannot believe that Deezer is unaware of this and that support article does nothing to “fix” this. I work with tons of high functioning and “needy” programs in my work; we are talking about film/hd editing, graphic design, Blu-ray/DVD writing, website coding, etc., (think you get the point….I have been in the media industry over 20 years) and have dealt with with different software and hardware issues. I even build and upgrade computers/laptops. This is one of the most bizarre software issues I have ever encountered and, especially with the price hike Deezer just made a few months ago, it needs to be fixed! It’s totally annoying I can’t simply extract tracks off CDs I have and import into Deezer; sorry that some songs you do not have in your catalog and I also compose my own music tracks and want to input them to listen on my phone.  Please fix this issue! I would have already gone to another music provider but, fortunately for Deezer, my spouse likes this app and doesn't want to switch...yet.