Hi. I have a family subscription. My wife has an independent account. And I created another account for our kid, does she can switch profile to our kid profile? We cannot find this option in hers app she uses an android application
Answered
switch account
Best answer by GropplerZorn
Guy.Grinberg wrote:
so could she switch the our kid profile? does she have to connect via the master account? because she cannot do that since i’m using google authentication
Hello Guy,
I might be misunderstanding you, but I’ll try to help
Only profile accounts can be added as a kid account. Your wife has an independent account. So as it is, her account cannot have a kid’s profile.
If you are asking if she can sign into your existing kid’s profile, the answer is (theoretically) yes. As you know, all profiles share the sign in of the family administrator, which I’m assuming is you.
Which is where I think your question might be, you are asking if she can switch from being signed into her account, to being signed into the kids profile, but your Google authentication is blocking that. If that’s the case, then you are correct, she cannot sign in, because yes, everything goes through the master account.
Let me know if you need anything else.
Family account help page is here: https://support.deezer.com/hc/en-gb/articles/206096891-Add-Someone-As-A-Member-To-A-Deezer-Family-Account
+13- Deezer Legend
- 4996 replies
Hi @Guy.Grinberg !
If your wife have independent account she can't select Kids profile .
Only standard Profile can select Kids profile .
From Deezer page :
How to create a Deezer Kid profile
You can create a Kid profile for children under 12 that contains only child-friendly content. The process to create a Kid profile is the same as a standard Profile with one additional step:
- Select Kid profile
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so could she switch the our kid profile? does she have to connect via the master account? because she cannot do that since i’m using google authentication
+17- Deezer Legend
- 1108 replies
- Answer
Guy.Grinberg wrote:
so could she switch the our kid profile? does she have to connect via the master account? because she cannot do that since i’m using google authentication
Hello Guy,
I might be misunderstanding you, but I’ll try to help
Only profile accounts can be added as a kid account. Your wife has an independent account. So as it is, her account cannot have a kid’s profile.
If you are asking if she can sign into your existing kid’s profile, the answer is (theoretically) yes. As you know, all profiles share the sign in of the family administrator, which I’m assuming is you.
Which is where I think your question might be, you are asking if she can switch from being signed into her account, to being signed into the kids profile, but your Google authentication is blocking that. If that’s the case, then you are correct, she cannot sign in, because yes, everything goes through the master account.
Let me know if you need anything else.
Family account help page is here: https://support.deezer.com/hc/en-gb/articles/206096891-Add-Someone-As-A-Member-To-A-Deezer-Family-Account
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