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Skips


Hi I only get one skip per hour just wanted to know if this is a bug or something new with the app

Best answer by awesomemac

I don't have Deezer Free, so I don't have this issue, can you check which Deezer update you are using?

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5 replies

awesomemac
Deezer Legend
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  • March 9, 2024

I don't have Deezer Free, so I don't have this issue, can you check which Deezer update you are using?


awesomemac wrote:

I don't have Deezer Free, so I don't have this issue, can you check which Deezer update you are using?

I’m on update 10.7.0 it’s been happening for like two weeks now 


Jaime.Deezer
Community Manager
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  • March 12, 2024

@Amarion Bennett just to confirm, this happens on Deezer Free?
Thanks


Jaime. wrote:

@Amarion Bennett just to confirm, this happens on Deezer Free?
Thanks

Yes I have the free version I’ve cleared my data on the app, deleted the app, left my account for 24 hours and still only get 1 skip an hour 


Leonídia.Deezer
Alien SuperStar
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Hi @Amarion Bennett, I'm sorry to hear that you're experiencing this issue.

The Deezer Free subscription allows for 6 track skips per hour.

I tested it on my phone and couldn't reproduce the problem; everything seems to be working fine for me.

Could you please provide the following information:

  • What is the brand and model of the device you are experiencing issues with?
  • What version of the operating system (Android, iOS, Windows, or Mac) is installed on your device?
  • If you're using our app, what is the Deezer version installed on your device?

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