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Michael
Hitmaker
Hitmaker
November 8, 2017
Answered

Scrobble Last.fm from Deezer not working

  • November 8, 2017
  • 493 replies
  • 39861 views
Hi @Lucelia.Mascarenhas,

It is possible to link your Deezer account to your Scrobble Last FM account from a computer/laptop using this link:

https://www.deezer.com/account/share

You should see the Scrobble as the option on the right.
Best answer by bluezzbastardzz

As far as I remember, Deezer’s internal scrobbling option wasn’t working correctly around that time and was simply lagging several hours with submitting the scrobbles to your Last.fm account, so probably it was coincidence that it started working for you again after reinstalling. This lagging occurs from time to time, and the only thing you can do in this case is wait.

493 replies

Guitar Hero
February 19, 2025

Many thanks! Was not aware of this ongoing discussion on the Last.fm support forum. Hopefully the problem will be fixed soon.

Guitar Hero
February 20, 2025

I am not sure the delay is a reason for the current issue.

My last scrobbles are now older than 48 hours, they just stopped dead from one moment to the next.

Guitar Hero
February 20, 2025

Thanks @bluezzbastardzz, indeed for me it works well too… sometimes a bit of delay updating the recent played tracks but we can live with that.

@rodrigo.escudero.4 What I was referring as a known issue, and I forgot to mention, is that when tracks have special characters, Last FM don’t get those tracks played on Deezer.

Example - When a album have "+" or "&" Last Fm don't scrooble it.

Also another limitation  is that sub profiles of Deezer Family accounts can't be linked to Last FM. Just the Admin

 

Isn’t it possible to fix these issues? What is the reason for this?

Even my really really old foobar2k scrobbler plugin works immediately and can scrobble “special” characters (these are rarely special, I assumed at first you meant exotic unicode glpyhs).

 

Guitar Hero
February 20, 2025

I am not sure the delay is a reason for the current issue.

My last scrobbles are now older than 48 hours, they just stopped dead from one moment to the next.

Same here. This huge delay is indeed a consequence of a technical issue that needs to be fixed yet. Hopefully it will be the case very soon, as this has been going on for a week already. Another week and I will probably go and see if the grass is greener elsewhere.

Guitar Hero
February 21, 2025

Yes, a known issue with Deezer’s internal scrobbling option, see e.g. this thread on the Last.fm support forum:

https://support.last.fm/t/no-scrobbeling-after-hours-using-deezer/106942/39

There is a workaround with external scrobbling apps, but you will get duplicate scrobbles with wrong timestamps then, so you should disable the internal Deezer scrobbling until it works properly again.

I am answering you here, because this thread is more suitable than the other one, where it was about some option being absent :)

The delay, if it is merely a delay, is now longer than 72 hours. In any case, this issue should be addressed by the Deezer support team.

Using external solutions is not an adequate alternative, as you have to install it to for each platform and invite additional dependencies and maintenance effort.

Guitar Hero
February 22, 2025

Okay, some update. Weird update.

I just got some scrobbles pushed to last.fm. About 12 songs I supposedly listened to within the last 4 hours. I did not listen to songs the last 4 hours. So not only is the scrobbler probably pushing with an extreme (!) delay, but it is also using the timestamp of the scrobble to last.fm and not the timestamp when the song was actually played.

I’m sorry, but this thing needs to be reimplemented. It is dysfunctional and even under best circumstances working wrong.

Guitar Hero
February 24, 2025

I sent an email to Deezer about this and (myself and it seems many others according to the last.fm support thread) received this mesage:

Thank you for your patience.
 
We have investigated the issue and found that the cause is not on our side. Please contact Last.fm directly to resolve the matter there.
 
Best regards

David
Customer Care Agent

 

So it kind of seems they’ve wiped their hands clean of any fault, even though there are no technical details given and last.fm seemed to have a better understanding of what might be causing the block/delay?? Very frustrating!

pencilled_robin
Rising Star
Rising Star
February 24, 2025

This is also happening to me. Very frustrating. My first time using Deezer's internal scrobbling option (I was using Pano Scrobbler before). What's the point of having the option if it does not work as advertised?

Guitar Hero
February 24, 2025

I sent an email to Deezer about this and (myself and it seems many others according to the last.fm support thread) received this mesage:

Thank you for your patience.
 
We have investigated the issue and found that the cause is not on our side. Please contact Last.fm directly to resolve the matter there.
 
Best regards

David
Customer Care Agent

 

So it kind of seems they’ve wiped their hands clean of any fault, even though there are no technical details given and last.fm seemed to have a better understanding of what might be causing the block/delay?? Very frustrating!

 

This is utter bullsh*t. Sorry for my wording, but it is.

I just tested it with foobar2k and the scrobble plugin from 2010 (!) and it works flawlessly. I even get the “Scrobbling now” icon in last.fm when the song is just playing.

Could you respond to the Support guy and point him towards this thread? Or share how you contacted him in the first place?

Thanks for your efforts :)

 

Guitar Hero
February 25, 2025

I sent an email to Deezer about this and (myself and it seems many others according to the last.fm support thread) received this mesage:

Thank you for your patience.
 
We have investigated the issue and found that the cause is not on our side. Please contact Last.fm directly to resolve the matter there.
 
Best regards

David
Customer Care Agent

 

So it kind of seems they’ve wiped their hands clean of any fault, even though there are no technical details given and last.fm seemed to have a better understanding of what might be causing the block/delay?? Very frustrating!

 

This is utter bullsh*t. Sorry for my wording, but it is.

I just tested it with foobar2k and the scrobble plugin from 2010 (!) and it works flawlessly. I even get the “Scrobbling now” icon in last.fm when the song is just playing.

Could you respond to the Support guy and point him towards this thread? Or share how you contacted him in the first place?

Thanks for your efforts :)

 

Not a problem! I did respond asking them to re-investigate and got a reply this morning:

Thanks for the reply. 
 
We have started the investigation and will get back to you once there are updates. 
 
We are really sorry for the inconveniences. 
 
Regards

David
Customer Care Agent

 

Which is better than nothing… hope they’re starting to take it seriously at least??

To get in contact I just filled out the form here: https://support.deezer.com/hc/en-gb/requests/new

It initially replied with a weird AI response saying there is no issue but did I want to speak to an agent and I said yes to that and then the above conversation happened. I think if more people start complaining they will hopefully put more effort into fixing it.

I just want my last.fm to go back to normal! :( haha