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One Hit Wonder
lochness
One Hit Wonder
May 24, 2023
Answered

Problem with account

  • May 24, 2023
  • 1 reply
  • 31 views

Hi, it looks like someone has connected an app (a chromecast) to my device and the waiting list only shows their songs. I’ve tried changing email and password and it’s still happening and disconnected the device several times.

Besides, none of my devices appear in the device list, even though the apps are working correctly.

Thanks in advance.

Best answer by Yula

Hello @lochness if you already have changed the password and the problem continues, 

please contact our Costumer Care team here: https://support.deezer.com/hc/en-gb/requests/new

They can help you out and completely disconnect that device!

1 reply

Yula
Deezer Staff
YulaAnswer
Deezer Staff
May 25, 2023

Hello @lochness if you already have changed the password and the problem continues, 

please contact our Costumer Care team here: https://support.deezer.com/hc/en-gb/requests/new

They can help you out and completely disconnect that device!

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