Answered

Philip

  • 28 April 2022
  • 1 reply
  • 10 views

Woke up this morning, went to play some music from my android device and it asked me to log in. Tried for ages, putting in the correct details. Checked they were correct and tried a few more times but wouldn't work. Then all of a sudden on the last attempt it logged in. Went to downloaded music and its all gone. Have cleared cache, restarted phone and nothing. Have uninstalled app, restarted phone, downloaded again, logged in and nothing. Set storage to SD and still nothing. Years of saved music all gone. Nothing wrong with SD, can access everything else thats saved on it. Any ideas please?

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Best answer by Jaime. 29 April 2022, 12:55

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Userlevel 7
Badge +7

Hello @Pkdim I am sorry to hear that you had login problems and your downloads disappeared.
I you have already reinstalled the app you’ll need to download them again from your music library.
Apologies for the inconvenience 
 

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