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No playlist picture/covers in iOS/Android and Desktop/Web apps


A Lot of playlist (Created by me) loses their pictures. Reshuffeling songs does te trick but the next day the same situation again! 

 

Both iOS as Windows10 APP (I don't have Android)

Best answer by JaccoH

After one day, I did reinstall:

 

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38 replies

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  • Lucky Star
  • 1595 replies
  • February 11, 2020

Hello @JaccoH, could you send me some examples of those playlists that lose their pictures?

Have a nice day


  • Author
  • Runaway Baby
  • 7 replies
  • February 12, 2020
No Picture (WIndows app, also iOS app.

After re-shuffeling track
This will last for approx 1 day

 


  • Author
  • Runaway Baby
  • 7 replies
  • February 13, 2020

Now I have better / more examples:

I dit not correct them

 

 


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • February 16, 2020

Hi there @JaccoH 

Thanks for coming back. Is there a way you can post us a link for the playlists so that we can check?

I also recommend you to clear the apps' cache to see if it makes a difference :thumbsup_tone2:


  • Author
  • Runaway Baby
  • 7 replies
  • February 18, 2020
Media not available

 


Leon_Feldman
Tiny Dancer
  • Tiny Dancer
  • 2 replies
  • February 20, 2020

Hello,

I have no album pictures on my playlists

Is it OK ? 

 


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • February 20, 2020

Hi again @JaccoH 

Thanks for coming back. It all seems to load properly on our side - on a Mac desktop app and iOS. Have you tried reinstalling the apps?


  • Author
  • Runaway Baby
  • 7 replies
  • February 20, 2020

No I will do that


Leon_Feldman
Tiny Dancer
  • Tiny Dancer
  • 2 replies
  • February 20, 2020

The same issue for me

 

  • Author
  • Runaway Baby
  • 7 replies
  • Answer
  • February 22, 2020

After one day, I did reinstall:

 


Forum|alt.badge.img+1
  • Lover
  • 19 replies
  • February 22, 2020

I have the same problem on the Android app and web version

Show content
Android app

 

 

Show content
Web version

 

 


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • February 23, 2020

Hi there @vita @Leon_Feldman 

Please see from @JaccoH's example above and reinstall the app to the latest version. Then get back to me to let me know if the issue persists :wink:


  • Author
  • Runaway Baby
  • 7 replies
  • February 26, 2020

New app version in Both iOS and Windows 10

Same issue, seems a server site issue?


Pia.Deezer
Lucky Star
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  • Lucky Star
  • 819 replies
  • February 27, 2020

Hi @vita @Leon_Feldman @JaccoH we are sorry to hear you are experiencing this issue. I have checked all your Deezer accounts and was able to see all your playlist covers. 

Please make sure there are more than 4 songs in your playlist.

Please let me know whether it does load the playlist covers while you have Wifi. Please let me know whether you have added photos/covers for these playlists yourself before this happened. Thank you


  • Author
  • Runaway Baby
  • 7 replies
  • February 27, 2020

We stuck going in circles. You see in this thread, I am not the only one. It is about playlists with automatically generated pictures. Playlists with more than 4 songs, these pictures disappear after a day. In both mobile as Windows. WiFi or 4g. All other playlists I have added pictures by myself and they remain visible. Ok?


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • February 28, 2020

Hi there @JaccoH and all,

Following the troubleshooting steps you've followed, I've decided to pass all of this topic's info to our developers for investigation.

For those who haven't, please forward us your OS, app version and device details. Thank you for your support :thumbsup_tone2:


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  • Lover
  • 19 replies
  • February 29, 2020

Same thing like @JaccoH have. Playlist with more than 4 songs and etc.

Android 9. Asus Zenfone Max Pro M1. Deezer 6.1.22.1.

And also I noticed one thing. If I create a new empty playlist and then add a songs to it, it will have the picture. But picture disappears if I just rename playlist or disappears latter by itself. Thank you for attention.


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • March 1, 2020

Thanks a lot, @vita we'll pass these details as well, it'll certainly help :thumbsup_tone2:


No pictures at all appearing on all pages of the desktop app. 

 


Forum|alt.badge.img+6

Hello @Tarek Nasser, try uninstalling the app, restarting your computer, downloading and installing again the app.

Have a nice weekend!


@Kevin Deezer thanks for the reply but this did not work. I tried multiple times. Not sure if it has something to do with the fact that Deezer is not 64bit. I also had to download the version through the direct link that I found in the forum since the Microsoft Store was not working for me (always giving an error and not downloading). Any other suggestion?


Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • May 14, 2020

Are you referring to this link @Tarek Nasser?

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

What version of the app have you got?


Any idea why any pic I select for my playlist cannot be displayed?

I carefully selected public images, to avoid potential copyright infringement, but none of the pics I select is applied to my playlist. 


Forum|alt.badge.img+6

Hello @soldatoserj, we are currently experiment some issues with this. We’ve let our teams know about this, hopefully they will soon come up with a solution for this.

Have a nice day


Can't import picture into deezer for Playlist... 


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