Hey @danielgoguen 

Posting so much personal information in an open forum is never good.
Also, I can't see the 11.99 on your bank statement.

Are you sure you are logged into deezer with the correct account?

That's all we can do for you here.

Please contact support:

→ https://support.deezer.com/hc/requests/new

@danielgoguen , I’m guessing it’s the Apple transaction listed here, and subscribing through Apple might be part of the issue.

but more importantly, as @dee_dirk wrote, you shouldn’t have this info up. I would edit the post and contact deezer support.