Skip to main content
One Hit Wonder
romain_maze
One Hit Wonder
April 6, 2022

Lost information on my sub account in my deezer family favorite playlist podcast ...

  • April 6, 2022
  • 2 replies
  • 58 views

Hello 

I had a family account in the past and since I’m not anymore with a family account I lost all of my sub account

I don’t have the ids of these accounts, can you try to find it for me please ?

So I can migrate thelm to a new account 

Thank you 

Romain

    2 replies

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    April 7, 2022

    Hello @romain_maze, 

    If the profiles are not linked to the main account anymore then they were independent accounts.

    Unfortunately we can not help you find them, can you ask the members of the family the email addresses they used? 

     

    (She/her) add your pronouns to your signature!
    Anonymous
    April 10, 2022

    Hey @romain_maze 

    Unfortunately, since your Family subscription is no longer active, you can no longer access profiles.
    In order for these to be converted into independent accounts, you would have to book Family again. Then you can convert the profiles.

    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement