My mum has an issue, yesterday we moved her account from a family account to a independant one (still in the family account), to do this we linked it to her google account, but today when trying to connect to her account on a computer. it’s impossible, if you could help me :)
How to convert an existing Family profile into an independent account
Desktop
Within the Members page, select the profile that you want to convert into an independent account
Go to the profile for that account
Select Account settings
Within the My Information tab, select Set as independent account
Choose whether you would like to connect with Facebook or connect with Google
Enter your Facebook or Google password
Note: If you're already logged in, it may not be necessary to enter your password. If the email address attached to the Facebook or Google account is already in use, an error message will be displayed, and you'll need to delete the existing Deezer account associated with this email or enter a different email
Once linked, you'll automatically be logged out from the Admin account and logged into your independent account
Please check your details are correct to avoid creating multiple accounts. This can happen when users have more than one Google account or use a different email address from their Facebook or Google account.
How to convert an existing Family profile into an independent account
Desktop
Within the Members page, select the profile that you want to convert into an independent account
Go to the profile for that account
Select Account settings
Within the My Information tab, select Set as independent account
Choose whether you would like to connect with Facebook or connect with Google
Enter your Facebook or Google password
Note: If you're already logged in, it may not be necessary to enter your password. If the email address attached to the Facebook or Google account is already in use, an error message will be displayed, and you'll need to delete the existing Deezer account associated with this email or enter a different email
Once linked, you'll automatically be logged out from the Admin account and logged into your independent account
Please check your details are correct to avoid creating multiple accounts. This can happen when users have more than one Google account or use a different email address from their Facebook or Google account.