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Impossible to connect with Google

  • 3 January 2024
  • 1 reply
  • 42 views

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Hi Deezer,

 

My mum has an issue, yesterday we moved her account from a family account to a independant one (still in the family account), to do this we linked it to her google account, but today when trying to connect to her account on a computer. it’s impossible, if you could help me :)

 

 

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Best answer by Nina Nebo 3 January 2024, 16:11

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Hi @Snach !

 

How to convert an existing Family profile into an independent account

Desktop

  1. Within the Members page, select the profile that you want to convert into an independent account
  2. Go to the profile for that account
  3. Select Account settings
  4. Within the My Information tab, select Set as independent account
  5. Choose whether you would like to connect with Facebook or connect with Google
  6. Enter your Facebook or Google password

    Note: If you're already logged in, it may not be necessary to enter your password. If the email address attached to the Facebook or Google account is already in use, an error message will be displayed, and you'll need to delete the existing Deezer account associated with this email or enter a different email

    Once linked, you'll automatically be logged out from the Admin account and logged into your independent account

 

here is helpful links

https://support.deezer.com/hc/en-gb/articles/360007641517-Join-And-Use-Deezer-Family-With-An-Independent-Account

 

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