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Answered

I cannot open some of my own playlists. they show “private”

  • September 30, 2024
  • 1 reply
  • 33 views
C
Tiny Dancer

Hello,

I cannot open some of my own playlists. they show “private”. I  myself made them so !!!

May be It happened because it existed one shared Orange account free for me while there was an other private account I was paying. Then again I have been offered a new account for free with Orange and something went wrong when I got it. I thought it was OK to keep my playlists.

Please I need to keep my own playlists. In fact I can see them on my PC but I didn’t find a way to make them work. (I don’t see them on the smartphone !)

Claude Legris

0637107187

clegris@hotmail.com

Best answer by Noam Asulin

Playlists and data are attached to specific account . If you used a different email address to connect to the newer account and the playlists were made with the older account you won’t have access to those unless you made them public so you can look for them on deezer . 

If you contact deezer support directly and provide identification details for your old account they might be able to retrieve it for you .

https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer

Or on Instagram : 

https://www.instagram.com/deezerhelp/

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    Noam Asulin
    Deezer Legend
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    • Noam AsulinDeezer Legend
    • Bezi since 2017
    • 2444 replies
    • Answer
    • October 1, 2024

    Playlists and data are attached to specific account . If you used a different email address to connect to the newer account and the playlists were made with the older account you won’t have access to those unless you made them public so you can look for them on deezer . 

    If you contact deezer support directly and provide identification details for your old account they might be able to retrieve it for you .

    https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer

    Or on Instagram : 

    https://www.instagram.com/deezerhelp/

    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
    Jaime.Deezer
    1 person likes this
    • Jaime.Deezer
      Jaime.Deezer

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