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One Hit Wonder
claude_legris
One Hit Wonder
September 30, 2024
Answered

I cannot open some of my own playlists. they show “private”

  • September 30, 2024
  • 1 reply
  • 52 views

Hello,

I cannot open some of my own playlists. they show “private”. I  myself made them so !!!

May be It happened because it existed one shared Orange account free for me while there was an other private account I was paying. Then again I have been offered a new account for free with Orange and something went wrong when I got it. I thought it was OK to keep my playlists.

Please I need to keep my own playlists. In fact I can see them on my PC but I didn’t find a way to make them work. (I don’t see them on the smartphone !)

Claude Legris

0637107187

clegris@hotmail.com

    Best answer by Noam Asulin

    Playlists and data are attached to specific account . If you used a different email address to connect to the newer account and the playlists were made with the older account you won’t have access to those unless you made them public so you can look for them on deezer . 

    If you contact deezer support directly and provide identification details for your old account they might be able to retrieve it for you .

    https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer

    Or on Instagram : 

    https://www.instagram.com/deezerhelp/

    1 reply

    Noam Asulin
    Superuser
    Noam AsulinAnswer
    Bezi since 2017
    October 1, 2024

    Playlists and data are attached to specific account . If you used a different email address to connect to the newer account and the playlists were made with the older account you won’t have access to those unless you made them public so you can look for them on deezer . 

    If you contact deezer support directly and provide identification details for your old account they might be able to retrieve it for you .

    https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer

    Or on Instagram : 

    https://www.instagram.com/deezerhelp/

    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
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