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One Hit Wonder
McClau
One Hit Wonder
Sep 22, 2022 3:58 PM UTC
Answered

I can't update my Deezer playlist on a Fitbit Sense

I am trying to update/add a Deezer playlist on my Fitbit Sense. I have a Samsung S8. On the Fitbit app,  I click on Music and on the Media Folder I select the Deezer service ( i am already subscribed). Since before yesterday is showing this issue message:

"Uh Oh

There was a problem reaching the server. Please try again later."

 

Please advise how to solve this issue.

      Yula
      YulaAnswer
      Deezer Staff
      Sep 25, 2022 2:22 PM UTC

      Hello there @Tony_F and @McClau, 

      please check on this article that your devices comply with all the requirements needed for the app to work. 

      https://support.deezer.com/hc/en-gb/articles/360000552849-Deezer-on-Fitbit

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      3 replies

      Roadie
      Tony_F
      Roadie
      Sep 23, 2022 2:07 AM UTC

      Same issue here. Started yesterday for me

      Yula
      Deezer Staff
      YulaAnswer
      Deezer Staff
      Sep 25, 2022 2:22 PM UTC

      Hello there @Tony_F and @McClau, 

      please check on this article that your devices comply with all the requirements needed for the app to work. 

      https://support.deezer.com/hc/en-gb/articles/360000552849-Deezer-on-Fitbit

      (She/her) add your pronouns to your signature!
      One Hit Wonder
      McClauAuthor
      One Hit Wonder
      Sep 25, 2022 4:29 PM UTC

      I guess I have all the requirements. What i did was to unlink the account fron the Fitbit app, delete the Fitbit Sense as my device on the Fitbit app, uninstall the Deezer app on both the Fitbit Sense, and the phone; and reinstall and link back. Now it is working. Thanks anyway.

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