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One Hit Wonder
Jan 13, 2024 6:45 PM UTC

How to solve this problem?

How to solve this? 

 

4 replies

Nina Nebo
Superuser
Superuser
Jan 13, 2024 6:55 PM UTC

 

Hi @kaeyakai !

This may be because:

  • Your account’s music is already playing on another device that belongs to you
  • Your account’s music is already playing on another device that someone else is using

Note: Deezer Family users should check that all family members are using the correct profile to listen to music. If two people are listening to music on the same profile, it will result in an error message informing you that your account is being listened to on another device

 

All text see in link below 

https://support.deezer.com/hc/en-gb/articles/360001430465-Account-Being-Used-On-Another-Device

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
kaeyakaiAuthor
One Hit Wonder
Jan 13, 2024 7:03 PM UTC

I went and checked but there was no device link to my account 

Nina Nebo
Superuser
Superuser
Jan 13, 2024 7:17 PM UTC

 

@kaeyakai 

Maybe you have left your Deezer account logged in on somebody else's device !?

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
Jaime.Deezer
Community Manager
Community Manager
Jan 14, 2024 12:01 PM UTC

Hi @kaeyakai please contact our Deezer Support Team and one of our agents will check you account on the system, be able to unlink your account from any device it could be open and help with resetting your password.
I hope that helps :)