Hello @Jodie 98, sorry about this, could you please tell me from which device you are having the problem? 

It's a galaxy A34 5G 

Hello @Jodie 98 

please follow these steps: 

1. Restart the app (kill the app and remove it from the notification bar)
2. Try another network (4G or Wifi)
3. Restart your phone
4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
5. Un-install the app and re-install the app