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Jodie 98
Hitmaker
May 29, 2023
Answered

flow , Deezer

  • May 29, 2023
  • 3 replies
  • 47 views

Hi I've been trying to listen to music on flow but it keeps crashing and saying error loading content . Could you help me please. Thanks 

Best answer by Yula

Hello @Jodie 98 

please follow these steps: 

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

3 replies

Yula
Deezer Staff
Yula
Deezer Staff
May 30, 2023

Hello @Jodie 98, sorry about this, could you please tell me from which device you are having the problem? 

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Hitmaker
Jodie 98Author
Hitmaker
May 30, 2023

It's a galaxy A34 5G 

Yula
Deezer Staff
YulaAnswer
Deezer Staff
May 31, 2023

Hello @Jodie 98 

please follow these steps: 

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app
(She/her) add your pronouns to your signature!
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