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family members accounts lost

  • May 12, 2024
  • 2 replies
  • 162 views
G
One Hit Wonder

Following may 10th bug, family members disappeared from my account. As it’s a bug from deezer, may you fix this and relink lost family members account. May you also explain more about this bug ? Should we fear about any leaks or data loss? Thks

 

Best answer by Noam Asulin

Are those independent family accounts? If so just send the link to your family members to rejoin the subscription. They will have to accept your invite and that's it. 

 

https://support.deezer.com/hc/en-gb/articles/206096891-Add-Someone-As-A-Member-To-A-Deezer-Family-Account

Alfredo.Deezer

2 replies

Noam Asulin
Superuser
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  • Noam Asulin
  • Bezi since 2017
  • Answer
  • May 14, 2024

Are those independent family accounts? If so just send the link to your family members to rejoin the subscription. They will have to accept your invite and that's it. 

 

https://support.deezer.com/hc/en-gb/articles/206096891-Add-Someone-As-A-Member-To-A-Deezer-Family-Account

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
Jaime.Deezer
Alfredo.Deezer
E
Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • May 16, 2024

If @Noam Asulin doesn’t work, please contact our Deezer Support Team and one of our agents will be able to help.
Thanks

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