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everyday i get kicked out of my account.

  • July 16, 2025
  • 4 replies
  • 27 views

for the last 2 - 3 weeks i keep getting logged out of my account. i've reset passwords, tried logging in on other devices, changed/created whole new accounts and it has all been to no avail. i don't know if it has to do with a bug in the latest beta release, but everyday i face this issue where i get logged out and i can't log back in, i just get hit with the prompt you see above despite the fact I KNOW there's nothing wrong with my password. I tried contacting support on various occasions and all they do is tell me they'll pass the info to their technical team or i should change my password, but neither amounts to anything. sometimes i can't log in for a few hours and sometimes it spans for days. Now for example i've been kicked out since 7PM last night, it's now 10:43AM and still nothing. As soon as i gain access again i'll be cancelling my subscription. $11.99 wasted.

4 replies

GropplerZorn
Superuser
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  • Superuser
  • July 16, 2025

@Scxtty have you considered using the stable build instead of the beta?

not ideal, as all versions should work, but using a beta is inherently risky


  • Author
  • Guitar Hero
  • July 16, 2025

I will try the stable version and see 

 

Edit: I just tried it and it's the same issue. I officially give up.


Jaime.Deezer
Community Manager
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  • Community Manager
  • July 19, 2025

@Scxtty Please contact our Deezer Support Team and one of our agents will help with your request.


  • Author
  • Guitar Hero
  • July 19, 2025

@Jaime.Deezer I've given up on that. I moved to another platform. The support team has been of no help.