Error when creating profile on Deezer family

Hello community,

my Deezer famaily account has be hacked - all my familiy profiles have been deleted (twice).

I have changed my password but since then I cannot re-create new profile for my family members - when I fill the form and click create I get an error message “An error has occured - Try later” but it has been seevral dayx and still the same error…

I have sent a message to the support but I got an automatic reply on how to create a profile… not helping…

Thanks