Best answer by awesomemac
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Userlevel 7
+5
- Deezer Legend
- 556 replies
-
23 December 2023
Hi
I can see your screenshots and I can see that songs are being downloaded, but does it stop there? And doesn’t any download complete after download?
And can you tell us what you already tried? Updating Deezer? Reinstalling Deezer (keep in mind, you will lose all your downloads)?
Hi,
Yes, they stop there unless I click on them, then they start to download. I've had to click on each one after one another to complete the download. They're now showing as downloaded but as you can see by the folder, they're still showing as not complete, and the green line hasn't completed.
I've had this problem since day one, with different phones, and many re-installs. It's just a crappy buggy app, face it 🤷🏼♂️ Shit thing is, it's not cheap, as I'm paying premium money for it. At least Netflix works..
Userlevel 7
+5
- Deezer Legend
- 556 replies
-
24 December 2023
I’m sorry to hear this.
I’ve tried it on 2 Android phones and didn’t had any problems (or in the past). Also tried it on iOS, also without any issues.
As soon as I click on the download icon, it starts downloading (see video). I’m wondering what your problem could be.
I’m on Android 12 and Deezer 8.0.2.88
https://drive.google.com/file/d/1H4sPi-v4Vs6ljtqzDlTw4g-zf1O1NWwO/view?usp=drive_link
I'm very happy for you, although that doesn't help me really does it 😳
Userlevel 7
+5
- Deezer Legend
- 556 replies
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24 December 2023
- Answer
I understand. If nobody here is able to help you, try to send in a request:
https://support.deezer.com/hc/en-gb
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