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One Hit Wonder
August 5, 2023
Answered

deezer acount help full

  • August 5, 2023
  • 1 reply
  • 64 views

Your deezer account is currently being used for listening on another device

Hi help me plz

help disconnect all devices and reset the password from the account I suspect that it is not only me who uses it

    Best answer by Nina Nebo

    Hi @lSTORNl 

     

    First try remove a connected device .

     

    How to remove a connected device Android iOS

    If you reach the limit of connected devices on your account, you can remove a device by following these steps:

    iOS and Android

    1. Go to Settings Settings.png
    2. Select Devices 
    3. Select the device you want to remove
    4. Select Delete this device

    Warning: This is irreversible. To link the device again, you will need to log in from that device

    Note: It is not possible to delete or unlink the device you are currently using from within the app. You'll need to do this from the desktop app or deezer.com

     

    How to remove a connected device Desktop

    If you reach the limit of connected devices on your account, you can remove a device by following these steps:

    Desktop

    1. Go to your profile Profile.png
    2. Select Account Settings
    3. Select My connected devices from the tabs at the top
    4. Select the device you want to remove
    5. Select Unlink this device

    Warning: This is irreversible. To link the device again, you will need to log in from that device

     

    Not sure who is using your account?

    Remove the suspicious device, but if you still think something is amiss, consider resetting your password.

     

     

     

    1 reply

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    August 5, 2023

    Hi @lSTORNl 

     

    First try remove a connected device .

     

    How to remove a connected device Android iOS

    If you reach the limit of connected devices on your account, you can remove a device by following these steps:

    iOS and Android

    1. Go to Settings Settings.png
    2. Select Devices 
    3. Select the device you want to remove
    4. Select Delete this device

    Warning: This is irreversible. To link the device again, you will need to log in from that device

    Note: It is not possible to delete or unlink the device you are currently using from within the app. You'll need to do this from the desktop app or deezer.com

     

    How to remove a connected device Desktop

    If you reach the limit of connected devices on your account, you can remove a device by following these steps:

    Desktop

    1. Go to your profile Profile.png
    2. Select Account Settings
    3. Select My connected devices from the tabs at the top
    4. Select the device you want to remove
    5. Select Unlink this device

    Warning: This is irreversible. To link the device again, you will need to log in from that device

     

    Not sure who is using your account?

    Remove the suspicious device, but if you still think something is amiss, consider resetting your password.

     

     

     

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