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Answered

Can't see buttons on cookie banner

  • August 27, 2024
  • 3 replies
  • 157 views

I am using Deezer in a web browser on my PC.  Since this morning a cookie banner pops up asking if I want to accept or reject cookies.  However, the relevant buttons only flash up briefly then disappear, and I can’t click on anything to get rid of the banner.  This means I can’t play anything.

Best answer by aitchbee

I managed to fix this issue by logging in on Chrome, where I could see the buttons on the cookie notice.   This has now cleared the issue on Firefox.

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3 replies

AntjeDeezer
Community Manager
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  • Community Manager
  • 137 replies
  • August 27, 2024

Hi @aitchbee please log out of your account, clear the cache from your web browser and try it again please.


  • Author
  • Runaway Baby
  • 2 replies
  • August 27, 2024

I can’t log out of my account since I can’t do anything on the web page because of the cookie notice.  I have tried clearing my cookies and cache.


  • Author
  • Runaway Baby
  • 2 replies
  • Answer
  • August 27, 2024

I managed to fix this issue by logging in on Chrome, where I could see the buttons on the cookie notice.   This has now cleared the issue on Firefox.


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