Hitmaker

Answered

Can't see buttons on cookie banner

Forum|Forum|2 years ago
August 27, 2024
3 replies
214 views

I am using Deezer in a web browser on my PC. Since this morning a cookie banner pops up asking if I want to accept or reject cookies. However, the relevant buttons only flash up briefly then disappear, and I can’t click on anything to get rid of the banner. This means I can’t play anything.

Best answer by aitchbee

I managed to fix this issue by logging in on Chrome, where I could see the buttons on the cookie notice. This has now cleared the issue on Firefox.

Community Manager

Hi @aitchbee please log out of your account, clear the cache from your web browser and try it again please.

https://de.deezercommunity.com/

Hitmaker

I can’t log out of my account since I can’t do anything on the web page because of the cookie notice. I have tried clearing my cookies and cache.

aitchbeeAuthorAnswer

Hitmaker

I managed to fix this issue by logging in on Chrome, where I could see the buttons on the cookie notice. This has now cleared the issue on Firefox.