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Answer

can’t log in to my old accout

  • July 26, 2022
  • 4 replies
  • 115 views
A
One Hit Wonder

I wanted to log in to my Deezer account when I notice it was directing me to open a new account which I did with same email address 

now I’m unable to log in to my old account 

Best answer by Anonymous

Hey @alex elendu 

Two accounts with one and the same email address will not work.
Have you linked deezer to Facebook or Google?
Already tried logout and login with your credentials?

4 replies

A
  • Anonymous
  • Answer
  • July 26, 2022

Hey @alex elendu 

Two accounts with one and the same email address will not work.
Have you linked deezer to Facebook or Google?
Already tried logout and login with your credentials?

A
A
One Hit Wonder
  • alex elendu
  • Author
  • One Hit Wonder
  • July 26, 2022

Yeah I have tried login and logout but it keeps bringing me to new Deezer account 

A
  • Anonymous
  • July 26, 2022

@alex elendu 

OK. Please contact support. The staff there can help you:
→ https://support.deezer.com/hc/requests/new

G
Jaime.Deezer
Community Manager
Forum|alt.badge.img+7
  • Jaime.Deezer
  • Community Manager
  • July 26, 2022

Hey @alex elendu if that is the case please get in touch with our Deezer Support Team and one of our agents will be able to help.
Thanks :)

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