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Answered

All my songs missing

  • April 19, 2022
  • 1 reply
  • 51 views
M
Tiny Dancer

Hi there. My app disappeared so I reloaded it. My deezer was paid on the required date but now when I go onto my deezer all my 884 songs are gone. No play lists no favorite tracks nothing zero. I have logged out logged in but nothing is bringing back my music. 

How do I rectify this please?

 

Best answer by Jaime.Deezer

Hi @MelanieVanRemsburg I have checked in our system and everything seems to be fine with your account and all your music is there.
Can you please reinstall the app and login again with the email and corresponding password of your Deezer account and let me know if tat works.
Thanks :)

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    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5248 replies
    • Answer
    • April 20, 2022

    Hi @MelanieVanRemsburg I have checked in our system and everything seems to be fine with your account and all your music is there.
    Can you please reinstall the app and login again with the email and corresponding password of your Deezer account and let me know if tat works.
    Thanks :)

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