Solved

Questions about Deezer Family subscription and devices

  • 19 January 2019
  • 3 replies
  • 458 views

Why would I pay for a family plan if I have to share my email address and password to essentially log into the same account? What is the point? You can switch between profiles just by clicking a button? Why don't I just subscribe for cheaper and share my email and password and everyone can just log into the same account? What is the thought process here? What do the separate profiles even do? Ugh. So frustrated by this entire process AND by subscribing (which I think is the honest, ethical thing to do) I LOST out on my free 30 days and was billed IMMEDIATELY? Who is thinking this stuff up?
icon

Best answer by Rudi 21 January 2019, 16:24

Hi there @Angela.Sutcliffe

If you're a Premium subscriber, the use of our app is exclusive to you - this means that it will only play music in 1 device at a time, with up to 3 devices being linked to the account. By using Family (you're meant to share it with your closed ones), you also give other users the possibility to have their own Flow and playlists, without interfering with yours and more devices can be registered.

About your 30 day trial, when you subscribe to Family you get a disclaimer the trial would be ended. But you can always chat to our guys in support and see if they can do anything for you 😉
View original

3 replies

Userlevel 7
Badge +5
Hi there @Angela.Sutcliffe

If you're a Premium subscriber, the use of our app is exclusive to you - this means that it will only play music in 1 device at a time, with up to 3 devices being linked to the account. By using Family (you're meant to share it with your closed ones), you also give other users the possibility to have their own Flow and playlists, without interfering with yours and more devices can be registered.

About your 30 day trial, when you subscribe to Family you get a disclaimer the trial would be ended. But you can always chat to our guys in support and see if they can do anything for you 😉
On April 13, 2019, make the subscription to dezzer family, but it has not been possible to activate the service for other users, it is only active in the master account.
please I request that the service be activated for other users. Thanks.

Reply