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Payment issue


Hi I'm paying £9.99 a month,

It's saying that I'm on the free tarrif why?

I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????

 

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Best answer by Rob Igo 12 May 2020, 10:41

HI @Joanne.Bowen 

 

firstly to work out why it’s saying you’re on a free account when you’re paying - please read this: - https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169

 

Once you’ve sorted your account and you do wish to cancel then please read help here: - https://en.deezercommunity.com/your-account-and-subscription-5/how-to-cancel-your-deezer-subscription-116

 

Any questions please let us know :) 

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Userlevel 7
Badge +5

HI @Joanne.Bowen 

 

firstly to work out why it’s saying you’re on a free account when you’re paying - please read this: - https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169

 

Once you’ve sorted your account and you do wish to cancel then please read help here: - https://en.deezercommunity.com/your-account-and-subscription-5/how-to-cancel-your-deezer-subscription-116

 

Any questions please let us know :) 

I'm trying to pay but it is rejecting my email address

Userlevel 7
Badge +3

Hello @pontsho.banele, please get in touch with our customer support team so they can provide you some help.

Have a nice day!

Deezer somehow got my account number from PayPal to my Chase Illinois Lawyers Trust Fund Account, then drafted an echeck and overdrew my iolta 9.98, which account isn't allowed to be over drawn.  I have an active Deezer account, and didn't authorize any charge for a prior or second account, nor for my current account.  This isn't the first time PayPal and Dessert deezer have collaborated, but is the first time deezer has used a fraudulent echeck (which had to be done manually, and was done because there is no debit card for the account.  I have reported the above to the fcc and am contacting the FBI now.

 

Userlevel 7
Badge +3

Hello @Zemog7791, please get in touch with our customer support team so they can assist you.

Bij het afsluiten van een proef abonnement krijg ik de melding, nadat ik mijn bank heb gekozen, 

Betaalmethode niet beschikbaar. Deze melding kreeg ik 14 dagen geleden al te zien.

Zijn er meer mensen die deze melding krijgen ? 
 


 

Userlevel 7
Badge +3

Bij het afsluiten van een proef abonnement krijg ik de melding, nadat ik mijn bank heb gekozen, 

Betaalmethode niet beschikbaar. Deze melding kreeg ik 14 dagen geleden al te zien.

Zijn er meer mensen die deze melding krijgen ? 

 

When I take out a trial subscription, I get the message, after I have chosen my bank, Payment method not available. I already saw this report 14 days ago. Are there more people who get this message?

Hello @RenateStruijs1993, sorry that we do not yet support Dutch on the Community. You should get in touch with our customer support team so they can assist you.

Have a nice day

An payment for this went out using my daughters debit card yesterday. This should NOT ever be used as a secondary debit card and I’ve no idea why it has been. Please take this card OFF your system and use the other payment card. She is only 12 and now has no pocket money left. Please refund by the end of today (12.06.20) or I shall be unsubscribing both my accounts and making a complaint as this is needed for her this weekend. 
 

many thanks 

 

Userlevel 7
Badge +3

Hello @Phoebedyson12, please get in touch with our customer support team for payment issues, a chat window is open during the day to make it easier for you.

Have a nice day

Hi, today i payed for deezer premium. I used a mastercard and payed through payment.deezer.com. But the money was sent to my old account which I don’t use and I even don’t have an access to. My old account email is ahmedova08@yandex.ru

my new account is my6onok2006@yandex.ru

can i resend that payment from old account to the new one? Thank you 

 

Userlevel 7
Badge +3

Hello @Anna08, please get in touch with our customer support team, they might be able to help :slight_smile:

Why am I being billed 9.99 and $0.29 twice a month I only have one Deezer account it's the plan where you can control your own music without the option of having the computer shuffle only in other words I can play what I want when I want in any order please submit this to me thank you please do not cancel subscription

Userlevel 7
Badge +3

Hello @motley singer,please get in touch with our customer support team so they have a look at your payment history.

Have a nice day

I've cancelled my subscription 4 weeks ago, yet I've been charged £9.99. Why

Userlevel 7
Badge +3

Hello @lobster,  get in touch with our customer support team to ask them your question so that they can help you :slight_smile:

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