I want to change mine premium account to family account. When I want to pay, than it is not possible, it's not possible to complete your transaction. It is also on the phone, and laptop. Anyone who can help me?
Answered
premuim naar family
Best answer by awesomemac
Please take a look at https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family#how_to_join_deezer_family
If this doesn’t work, try to cancel your Premium account first. Then when your Premium account has ended, start a Family account.
A question:
-How are you trying to pay? Creditcard, iDeal or something else?
Otherwise, try to reach out to the Deezer Support: https://support.deezer.com/hc/en-gb.
During the day you can try to chat with Deezer or send in a request.
Please let us know if it works and how it goes.
Een hele fijne avond 😀
+6- Deezer Legend
- 1650 replies
- Answer
Please take a look at https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family#how_to_join_deezer_family
If this doesn’t work, try to cancel your Premium account first. Then when your Premium account has ended, start a Family account.
A question:
-How are you trying to pay? Creditcard, iDeal or something else?
Otherwise, try to reach out to the Deezer Support: https://support.deezer.com/hc/en-gb.
During the day you can try to chat with Deezer or send in a request.
Please let us know if it works and how it goes.
Een hele fijne avond 😀
1 person likes this
Thank you so much. First link we've tried. We tried to pay with Ideal first en second with PayPal. By both we've got the sane message. When we cancel our premium account first, will we lose all our music witch we've spend in the past 10 years?
1 person likes this
+6- Deezer Legend
- 1650 replies
No, you won’t lose all your music when you cancel your Premium account.
If for example your Premium account ends 31-07-2024, the next day it’s Deezer Free, but in The Netherlands we don’t have Deezer Free anymore.
So you have to take Family and then you can access your music again.
And just to be sure I’ll ask Jaime:
+14- Bezi since 2017
- 2444 replies
awesomemac wrote:
No, you won’t lose all your music when you cancel your Premium account.
If for example your Premium account ends 31-07-2024, the next day it’s Deezer Free, but in The Netherlands we don’t have Deezer Free anymore.
So you have to take Family and then you can access your music again.
And just to be sure I’ll ask Jaime:
Hope you don’t mind I’m answering. Nothing will be lost .
(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
+7Hi
If you have any further questions please let us know or contact our Deezer Support Team and one of our agents will be able to help.
Thanks
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