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Subscription Payment Not successful


I have had my payed deezer account for years 

suddenly it wont accept my credit card and there is no vouchers available for buying in South Africa.

Is it still available in South Africa? 

Do you still except cards from all banks?

Should I forget about deezer and get myself a new music provider?

Best answer by Nina Nebo

 

Hi @Eri666 !

Here is screenshot from Deezer Help center about Refused Payment 

 

link

https://support.deezer.com/hc/en-gb/articles/213810989-Refused-Payment

 

 

Conntact Deezer Support 

https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer

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3 replies

Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4647 replies
  • Answer
  • May 17, 2024

 

Hi @Eri666 !

Here is screenshot from Deezer Help center about Refused Payment 

 

link

https://support.deezer.com/hc/en-gb/articles/213810989-Refused-Payment

 

 

Conntact Deezer Support 

https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer


  • Tiny Dancer
  • 1 reply
  • July 7, 2024

Me too. Also had deezer for years and suddenly my valid in date card is not accepted. Won't accept cell network account billing either. Also South Africa.  This is not my first issue with deezer payments. Very frustrating as I prefer deezer but I'll get Spotify if they make it impossible to actually buy their product. 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5123 replies
  • July 9, 2024

Hi @LaurenRSA I am sorry to hear that.
Please get in touch with our Deezer Support Team and one of our agents will check your account in the system and be able to help with your request.
Apologies for the inconvenience.


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